Jonathan Carrillo Sanchez
1195 Selmi Dr,NV
Summary
Proven multitasker and problem-solver, excelled at Vagabond Inn by enhancing guest experiences and streamlining the check-in process. Leveraged customer service and organizational skills to maintain a professional environment, achieving high satisfaction rates. Expert in handling sensitive information, demonstrating a commitment to privacy and efficiency.
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Vagabond Inn
05.2023 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Developed strong working relationships with team members, fostering a positive work environment.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Cook
Pizza Factory
07.2021 - 01.2023
- Engaged with guests to gather feedback and improve menu offerings.
- Managed kitchen inventory for optimal stock levels and reduced waste.
- Cooked meals to meet customer dietary preferences and special requests.
- Monitored food safety standards to uphold health regulations.
- Prepared diverse menu items by following standardized recipes and presentation guidelines.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
Associate of Applied Science -
Truckee Meadows Community College
Reno, NVHigh School Diploma -
Bishop Union High
Bishop, CA06-2024
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Multitasking and organization
- Time management
Languages
Spanish
Professional Working
Timeline
Front Desk Agent
Vagabond Inn
05.2023 - 01.2025
Cook
Pizza Factory
07.2021 - 01.2023
Associate of Applied Science -
Truckee Meadows Community College
High School Diploma -
Bishop Union High
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