JONATHAN CASTILLE
Denver,CO
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Hardworking and highly organized, proactive and punctual with team-oriented mentality.
Overview
10
10
years of professional experience
Work History
OR Scheduler
Surgical Care Affiliates Inc.
Denver, CO
09.2023 - Current
- Provided patient education and answered questions regarding the surgery process.
- Created and managed surgical schedules for 7 surgeons. Plastic surgeons and multiple orthopedic surgeons.
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of surgeries.
- Monitored and updated patient records in the electronic medical record system.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Ensured that all required documents were obtained prior to scheduled procedures.
- Verified accuracy of billing information prior to submitting claims.
- Performed data entry into various computer systems related to surgery scheduling.
- Assisted doctors in resolving any conflicts related to surgery times or delays due to unforeseen circumstances.
OR Supply Technician
Swedish Medical Center
Englewood, CO
02.2023 - 09.2023
- Set up equipment, tools and supplies for procedures and organize instruments as directed in surgeons' preference cards.
- Oversaw efficient receiving and inventory management to keep stock within optimal levels.
- Monitored stocking areas to adjust volumes and storage requirements driven by production activity.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Order, receive, deliver, and put away all OR supplies in an accurate and timely manner, and deliver to appropriate departments.
- Perform case picking for both scheduled, add-on, emergent cases, and robotic cases.
- Ensure items have the appropriate MedTag barcodes, rotate stock to ensure no items are out of date, perform expiration checks according to policy, react appropriately to stock out. If applicable, provide assistance to the POU station personnel as well as provide assistance with problems, questions, concerns for non POU areas are cross referenced in Optiflex.
- Authorized to transport and deliver legend drugs, non-prescription drugs, contrast media and drug-containing devices relative to core competencies of the position.
- Process returns appropriately per policy.
Sales Merchandiser
Crooked Stave
Aurora, CO
01.2022 - 02.2023
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Collaborated with suppliers, manufacturers and retailers to properly execute merchandising plans.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Tracked product and supply inventories and reported findings to supervisors.
- Monitored product margins and managed product resales.
- Networked with potential distributors and customers to reach new markets and expand brand awareness.
- Analyzed buying trends at each store location to identify appropriate mix of inventory items for top-tier sales.
- Sourced new vendors and suppliers to boost product offerings and increase profit margins at each store location.
- Traveled to various locations to procure materials and products from vendors.
Medical Courier
MedSpeed
Aurora, CO
08.2021 - 12.2021
- Coordinated parcel delivery using strong time management skills.
- Documented pickups and deliveries and submitted reports after shift.
- Picked up medical specimens from local care providers for delivery to laboratory.
- Documented items transported, recipient information and problems.
- Completed and submitted necessary fuel, truck inspection and mileage logs and paperwork after each shift.
- Loaded vehicles, balanced loads and secured items against loss or damage during transportation.
- Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Identified new routes during weather delays to facilitate on-time deliveries to customers.
- Maintained adherence to stringent delivery deadlines.
- Tracked delivery records with manifests using smartphones for customer signatures.
- Maintained delivery vehicle with regular upkeep and basic repairs.
Medical Courier
Medical Courier / Hospital Courier Services
Aurora, CO
06.2020 - 08.2021
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
- Documented items transported, recipient information and problems.
- Used strong time management skills to coordinate deliveries in timely manner
- Maintained accurate documentation for pickups and deliveries and handed in reports after each shift
- Greeted customers with pleasant demeanor, answered questions and responded to inquiries, effectively improving business relationships
- Improved customer satisfaction by finding creative solutions to problems
- Demonstrated self-reliance by meeting and exceeding workflow needs
- Communicated effectively with dispatch regarding delivery progress and route detours
- Created delivery routes based on destinations and timelines to maintain efficiency.
- Maintained adherence to stringent delivery deadlines.
- Tracked delivery records with manifests using smartphones for customer signatures.
Merchandiser
Breakthru Beverage Group
Denver, CO
08.2018 - 06.2020
- Providing in-store support and merchandising for off premise liquor and wine sales.
- Work with Sale Representatives and chain division to execute and merchandise product.
- Maintain proper product daily.
- Responsible for daily maintenance of work vehicle.
- Arranged items in favorable positions and areas of store to attract customers and optimize sales.
- Assisted in gathering and moving materials and equipment for assigned displays.
- Monitored stock to maintain sufficient quantity of featured product.
- Displayed appropriate signage for products and sales promotions.
- Built product displays and placed appropriate signage for merchandise.
- Stocked and rotated shelves and built displays to deliver results for stores and suppliers.
- Help a company optimize their sales and profits by ensuring that retail stores are stocked with the right products in the right quantities, this includes stocking shelves, arranging and maintaining product displays, pricing products, and monitoring the store inventory.
- Scanned shelves and product cases for expired stock to discard outdated items.
- Discussed merchandise needs with shift supervisors.
- Built effective partner store relationships to improve customer satisfaction.
Customer Service Representative
Lowery liquors
Aurora, CO
08.2017 - 08.2018
- Maintained thorough and current knowledge of available brands and lines to give customers expert advice
- Minimized product loss with proper rotation and handling of bottles, cans and cases
- Took payment for purchases by cash, credit, debit and personal check and provided the correct change
- Inspired customers to try new items by educating on wines and store promotions
- Answered questions from callers and in-store guests to offer information and promote products
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol
- Cleaned and restocked aisles through shifts to maintain customer-ready store
- Reviewed driver's licenses and other forms of ID to ensure proof-of-age, refusing sales to anyone under 21
- Educated customers on product and service offerings
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Recommended merchandise to customers based on needs and preferences.
Material Management
Specialist Childrens Hospital Colorado
Aurora, CO
05.2017 - 08.2017
- Delivered equipment to nurses and doctors for cases and patients.
- Stock the hospitals store rooms and medicine rooms while also managing the hospitals inventory so the stock is kept up accordingly.
- Retrieve blood samples from nurses or doctors and transport them to the lab.
- Received, processed and reshelved returned products to facilitate accurate inventory.
- Reviewed and followed pick sheets to prepare, pack and scan orders.
- Assessed stock quality and accuracy against paperwork.
- Prepared secure and well-organized shipping boxes, pallets and crates.
- Tracked merchandise movements using RF scanners.
- Maintained information database related to products and service availability, supplier capabilities and lead times.
- Verified purchase requisitions by comparing items requested to master list.
- Collected documentation to assemble new purchase order contract folders.
- Organized and prioritized projects.
- Able to work independently and as a team member.
Assistant Store Manager
Gamestop Inc
Aurora, CO
07.2015 - 05.2017
- Primary function is to assist the store management in supervising all store activities
- As well as providing friendly, open and enthusiastic service to customers, in person and on the phone, including answering questions, assisting with production selection, purchase, or return
- Assist with store merchandising, inventory control, loss prevention, restocking, store cleaning, maintenance and bookkeeping
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
Lead Stock Associate
Lowes
Aurora, CO
01.2014 - 07.2015
- Settled issues among crew members by addressing problems immediately and mediating disagreements.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Operated forklift and pallet jack to transport heavy loads.
- Tracked outgoing orders to provide shipping status to customers.
- Compared merchandise invoices to items actually received.
- Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
- Assisted customers by locating items and loading heavy purchases in vehicles.
- In charge of stock team in Supervisor's absence.
- Replenished items to maintain stock availability.
Line Cook
McAlister's Deli
Aurora, CO
08.2014 - 05.2015
- Assist with preparation of food items and set up allocated stations for daily menu as instructed by chef.
- Comply with standard, while maintaining the uppermost hygienic guidelines.
- Kept stations stocked and ready for use to maximize productivity.
- Followed proper food handling methods and maintained correct food temperature for high scores on health inspections.
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Line Cook
Cook / Panera Bread
Aurora, CO
07.2014 - 12.2014
- Received incoming product deliveries and relocated to storage shelves, coolers, or bins.
- Ordered new supplies to restock and based on routine needs.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Carried pans and trays of food to and from work stations, stove and refrigerator.
- Set up and performed initial prep work for soups, sauces and salads.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- During staffing shortage, will assist front end staff with customers
Education
High School Diploma -
Cherokee Trail High School
Aurora, CO05.2007
Skills
- Sales Techniques
- Customer service
- MS Office proficiency
- Product procurement
- Decision-making
- Friendly, positive attitude
- Inventory Management
- Leadership skills
Timeline
OR Scheduler
Surgical Care Affiliates Inc.
09.2023 - Current
OR Supply Technician
Swedish Medical Center
02.2023 - 09.2023
Sales Merchandiser
Crooked Stave
01.2022 - 02.2023
Medical Courier
MedSpeed
08.2021 - 12.2021
Medical Courier
Medical Courier / Hospital Courier Services
06.2020 - 08.2021
Merchandiser
Breakthru Beverage Group
08.2018 - 06.2020
Customer Service Representative
Lowery liquors
08.2017 - 08.2018
Material Management
Specialist Childrens Hospital Colorado
05.2017 - 08.2017
Assistant Store Manager
Gamestop Inc
07.2015 - 05.2017
Line Cook
McAlister's Deli
08.2014 - 05.2015
Line Cook
Cook / Panera Bread
07.2014 - 12.2014
Lead Stock Associate
Lowes
01.2014 - 07.2015
High School Diploma -
Cherokee Trail High School
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