Kevina Auston
Portsmouth,VA
Summary
Detail-oriented professional with expertise in schedule coordination and customer service. Proven ability to enhance operational efficiency and maintain high customer satisfaction levels.
Results-driven professional with a solid background in healthcare scheduling. Skilled in training new team members and implementing processes that optimize staffing based on patient volumes. Committed to enhancing operational workflows and ensuring timely service delivery.
Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
11
11
years of professional experience
Work History
OR Scheduler
HCA Healthcare Inc.
Richmond, VA
02.2023 - Current
- Coordinated scheduling for clinical staff to optimize patient care delivery.
- Managed appointment bookings through electronic scheduling systems to enhance operational efficiency.
- Streamlined communication between departments to ensure timely updates on schedule changes.
- Developed and implemented processes for tracking staffing needs based on patient volume fluctuations.
- Led training sessions for new schedulers, fostering a collaborative team environment.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Cashier
7-eleven
Portsmouth, VA
07.2021 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through meticulous cash handling practices.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Assisted in inventory management by restocking shelves and organizing displays effectively.
- Janitorial duties
- preparing coffee
Customer Service Representative
Conduent Call Center
Chesapeake, VA
03.2020 - 07.2021
- Interfaced with customers via inbound and outbound phone calls
- processed and posted payments and entered data into computer
- met call metrics and functioned independently with minimal supervision
Operation Room Scheduling\Surgical Aide
HCA Healthcare Inc.
Richmond, VA
01.2016 - 01.2020
- set up surgical, turn over/clean surgical room, maintainded inventory levels
- answered inbound calls, placed outbound calls, and scheduled surgical and preoperative appointments
- trained new hires, entered data into computer, and verified insurance coverage
- utilized microsoft excel, word; and acted with discretion when handling confidential information
Private Nanny
Angela James
Richmond, VA
12.2014 - 12.2015
- Provided attentive care to children, ensuring safety and engagement in daily activities.
- Developed and implemented age-appropriate educational games to stimulate cognitive development.
- Maintained organized schedules for children's routines, including meals, naps, and playtime.
- Communicated effectively with parents regarding children's progress and daily experiences.
Education
Associate of Science - Healthcare Management
Ultimate Medical Academy
Clearwater, FL07-2021
Skills
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Critical thinking
- Customer service
- Teamwork and collaboration
- Effective multitasking
- Schedule coordination
- Problem-solving
- Call center experience
- Computer proficiency
- Microsoft Excel
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Appointment scheduling
- Order processing
Timeline
OR Scheduler
HCA Healthcare Inc.
02.2023 - Current
Cashier
7-eleven
07.2021 - 02.2023
Customer Service Representative
Conduent Call Center
03.2020 - 07.2021
Operation Room Scheduling\Surgical Aide
HCA Healthcare Inc.
01.2016 - 01.2020
Private Nanny
Angela James
12.2014 - 12.2015
Associate of Science - Healthcare Management
Ultimate Medical Academy