Melissa Alford
Coldspring,KY
Summary
Experienced Scheduler at Cincinnati Children's Hospital and Medical Center, enhancing OR scheduling efficiency and customer satisfaction. Excelled in utilizing computer skills and critical thinking to streamline processes, achieving significant workflow improvements. Demonstrated exceptional teamwork and organizational abilities, ensuring optimal use of OR block time and effective multitasking. 3 year experience in dental insurance codes and insurance processes.
Overview
3
3
years of professional experience
Work History
OR Scheduler
Cincinnati Children's Hospital and Medical Center
08.2021 - Current
- Managed the Dental OR schedule. Worked closely with patients, staff, and dentists to optimize the allowed OR block time.
- Enter procedure codes to ensure that correct instrumentation is sent to the OR. Coordinated with other services to schedule combo procedures.
- Maintained high levels of customer satisfaction through diligent scheduling coordination.
- Answers incoming calls to the surgery scheduling line.
- Handled insurance denials. Called families to discuss financial responsibility.
- Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
Education
High School Diploma -
Fern Creek High School
Louisville, KY05.1995
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Critical Thinking
- Teamwork and Collaboration
- Effective Multitasking
- Schedule Management
- Adaptability and Flexibility
- Effective Communication
- Organizational Skills
- Time Management
Timeline
OR Scheduler
Cincinnati Children's Hospital and Medical Center
08.2021 - Current
High School Diploma -
Fern Creek High School
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