Simone Smith
Fort Myers
Summary
Dynamic scheduling expert with extensive experience in coordinating and optimizing workflows to drive operational efficiency. Proven track record of streamlining processes through meticulous planning and execution, resulting in improved productivity. Recognized for exceptional collaboration skills and adaptability, thriving in fast-paced environments while consistently delivering results. Committed to leveraging expertise to enhance team performance and achieve organizational goals.
Overview
12
12
years of professional experience
Work History
OR Scheduler
Lee Health
Fort Myers, FL
09.2021 - Current
- Oversaw the scheduling process for surgical procedures, ensuring precision and efficiency through the use of Epic and additional scheduling systems.
- Conducted thorough verification of insurance coverage and procured required authorizations to facilitate seamless procedural operations.
- Engaged with physicians, nurses, patients, and clinical staff to streamline surgical processes and improve overall coordination.
- Monitored and verified patient records for accuracy, ensuring all documentation met HIPAA standards.
- Executed management of various tasks while maintaining precision and focus in a dynamic, high-demand atmosphere.
- Coordinated scheduling for clinical staff, optimizing resource allocation and improving patient care delivery.
- Implemented workflow enhancements to streamline appointment processes, reducing patient wait times significantly.
Customer Service Representative
Eye Center of Florida
Fort Myers, FL
02.2019 - 09.2021
- Performed comprehensive assessments of patient demographic and insurance data, contributing to improved operational efficiency and regulatory adherence.
- Directed payment processing operations for patients, maintaining rigorous confidentiality protocols for sensitive records.
- Oversaw onboarding processes and training initiatives for new employees, fostering a smooth transition into their respective positions.
- Identified inefficiencies in office procedures and instituted enhancements to boost productivity in alignment with customer service excellence.
- Oversaw team interactions to guarantee smooth and effective completion of daily operational responsibilities.
- Facilitated effective communication channels for resolving customer inquiries through phone, email, and face-to-face interactions.
- Utilized electronic health record (EHR) systems for meticulous documentation and management of patient information.
- Resolved customer inquiries effectively through phone, email, and in-person communication.
- Maintained accurate patient records using electronic health record (EHR) systems.
Financial Counselor / Insurance Verification Specialist
Lehigh Regional Medical Center
Lehigh Acres, FL
11.2015 - 02.2021
- Guided patients through insurance coverage details and payment options to ensure clarity in financial responsibilities.
- Conducted thorough verification of insurance benefits and recorded all communications to guarantee adherence to HIPAA regulations.
- Streamlined appointment logistics for surgical, radiology, and infusion services, optimizing workflow and patient experience.
- Guided patients through the process of resolving billing issues and negotiating financial arrangements effectively.
- Facilitated communication between hospital administration and clinical departments to optimize patient care coordination.
- Provided financial counseling to patients, ensuring understanding of insurance options and payment plans.
- Assisted in resolving billing discrepancies, enhancing patient satisfaction and trust in financial processes.
Admitting Clerk / Team Lead
Lehigh Regional Medical Center
Lehigh Acres, FL
06.2014 - 07.2017
- Managed patient intake for emergency outpatient and diagnostic services, enhancing operational efficiency.
- Managed payment transactions and verified insurance data to maintain compliance and efficiency.
- Coordinated staff schedules and reporting to enhance workflow management for supervisory teams.
- Coordinated training and resources for team members to ensure effective collaboration in a high-pressure healthcare atmosphere.
- Managed high-volume patient interactions while maintaining professionalism and providing outstanding customer service.
- Streamlined patient admission process to enhance workflow efficiency.
- Managed patient data entry using electronic health record (EHR) systems.
Education
High School Diploma -
Lehigh Senior High School
Lehigh Acres, FL2007
Skills
- Medical facility operations
- Claims processing support
- Appointment booking and registration
- Claims processing assistance
- Leadership team alignment
- Experience with Epic and Cerner systems
- Knowledge of HIPAA standards
- Skilled in utilizing Microsoft Office applications
- Client relations and support
- Strong organizational skills
- Skilled in digital technologies
- Meticulous attention to detail
- Detail-oriented data management
- Reliable work commitment
- Logical evaluation
- Service excellence
- Cross-functional teamwork
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
Timeline
OR Scheduler
Lee Health
09.2021 - Current
Customer Service Representative
Eye Center of Florida
02.2019 - 09.2021
Financial Counselor / Insurance Verification Specialist
Lehigh Regional Medical Center
11.2015 - 02.2021
Admitting Clerk / Team Lead
Lehigh Regional Medical Center
06.2014 - 07.2017
High School Diploma -
Lehigh Senior High School