Jonathan C. Black
Durham,USA
Summary
Professional with expertise in monitoring and updating key stakeholders on district and local issues, ensuring active community engagement for the Congresswoman's office. Proven ability to establish and maintain relationships with federal, district, and local agencies, enhancing collaboration and support for constituents. Skilled in managing casework correspondence and facilitating effective communication with community members.
Overview
13
13
years of professional experience
Work History
Constituent Services Liaison/Community Outreach Representative
Congresswoman Valerie Foushee
Durham, USA
04.2023 - Current
- Served as liaison between Congresswoman and federal, district, local agencies for constituents.
- Managed casework correspondence and verbal communications with constituents efficiently.
- Monitored district and local issues to keep Congresswoman and District Director informed.
- Established relationships with key stakeholders to address local concerns at federal level.
- Coordinated district meetings between Congresswoman and constituents to facilitate effective communication.
- Developed outreach strategies to engage community stakeholder groups and enhance participation.
- Assessed community developments for legislative opportunities, advising District and Legislative teams.
- Represented congressional office at community meetings, reporting on current developments to Outreach Director.
Population Health Specialist
Duke Health System
Durham, USA
11.2016 - 04.2023
- Developed and coordinated individualized patient care plans, ensuring access to medical care and therapies.
- Educated clients on community resources while providing outreach and care management support.
- Assisted clients with healthcare provider coordination to streamline complex care processes.
- Implemented non-clinical management functions to enhance individual and community health capacity.
- Updated patient documentation in EPIC/ MaestroCare following information collection from Dukewell participants.
- Verified insurance coverage and collected Health Risk Assessment data for Dukewell program referrals.
- Served as liaison between external organizations and newly hired staff, promoting effective communication.
- Organized Work Culture Task Force meetings, managing schedules and distributing agendas effectively.
Case Manager
Lincoln Community Health Center
Durham, USA
05.2013 - 01.2016
- Provided comprehensive assessment to identify patient needs in areas of health, mental health, and financial assistants.
- Researched and identified community resources to refer and link patients to service providers and community facilities.
- Advocated on behalf of patients.
- Developed relationships with and acts as liaison with community resources and agencies.
- Provided all services in an environment of cultural competency, consistently addressing the needs of individuals and families from racially, ethnically, culturally, and linguistically diverse groups in the provision of services.
- Prepared and maintained written records, summaries, and other required information to document services rendered in a timely and professional manner.
- Followed up to assess and reassess patient’s utilization and benefit of the resources.
- Communicated with primary care physicians to assist with patients’ environmental, economic, mental health, and physical health needs.
- Assisted patients with navigating community resources in order to maintain a stable life style.
- Provided and assist patients with applying for Medicaid, Medicare, and disability benefits.
- Referred patients to mental health agencies, resources for employment, and medication assist programs in order to help with financial stability.
- Assisted with primary care physicians with obtaining healthcare equipment for patients to improve quality of life.
Certified Application Counselor
Lincoln Community Health Center
Durham, USA
09.2013 - 10.2015
- Effectively conveyed health plan information, with the ability to consider the patient’s comprehension level.
- Assessed and addressed patient’s insurance needs and assisted patients in completion and submission of the eligibility application for health coverage.
- Determined the patient’s eligibility for enrollment in health coverage and premium tax or cost-sharing reductions.
- Ensured compliance and provide monthly reporting requirements.
- Facilitated the comparison and selection of Qualified Health Plans.
- Educated consumers about eligibility and enrollment through the Marketplace.
- Addressed the health and social service needs of uninsured individuals and low-income families within the community.
- Conducted outreach and education to individuals and families regarding the public insurance program, the Affordable Care Act.
- Guided and supported individual and families of diverse backgrounds and facilitated enrollment in appropriate public health insurance programs.
- Wrote proposals and requested to engage the community with programming/events to educate the public about the Affordable Care Act.
- Promoted Lincoln Community Health Center’s departments and the services they provide in the local community.
- Collaborated with community partners and other organizations.
- Supervised Lincoln Community Health Center’s webpage in order for consumers to gain knowledge about the Affordable Care Act and be able to schedule an appointment for an assessment.
- Designed brochures and handouts about the Affordable Care Act and handed them out to consumers.
Policy Analyst & Outreach Assistant
Pennsylvania Coalition for the Fair Sentencing of Youth
Pittsburgh, USA
08.2012 - 12.2012
- Analyzed and researched Senate Bill 850 which gave juveniles convicted of first degree homicide prison terms of 25 to 35 years.
- Developed a database of stakeholders to build support in communities against the passing of Senate Bill 850.
- Engaged in community outreach and contacted families that oppose juvenile life sentences without parole.
- Recruited attendees and organized community meetings to address residents’ concerns about Senate Bill 850.
Education
Master of Social Work - Community Organization & Social Administration
University of Pittsburgh
Pittsburgh, PA12.2012
Bachelor of Social Work - General Degree
North Carolina Central University
Durham, NC12.2010
Bachelor of Arts - Technical Theater
North Carolina Central University
Durham, NC12.2001
Skills
- Legislative process expertise
- Case management
- Veteran affairs
- Healthcare coordination
- Policy analysis
- Community outreach
- Health education
- Food insecurity solutions
- Employment and labor relations
- Workforce development initiatives
- Energy sector knowledge
- Environmental awareness
- Faith-based initiatives
- Gun violence prevention strategies
- Health and mental health services
- Housing and urban development expertise
- Higher education partnerships
- Small business support
- Telecommunications and broadband access
Affiliations
James Christopher Black Fund – Durham, NC
Fund Advisor | Apr 2020 – December 2020
• Manage $22,000+ in donations to support nonprofit organizations.
• Advance community development, cultural arts, and education initiatives.
Timeline
Constituent Services Liaison/Community Outreach Representative
Congresswoman Valerie Foushee
04.2023 - Current
Population Health Specialist
Duke Health System
11.2016 - 04.2023
Certified Application Counselor
Lincoln Community Health Center
09.2013 - 10.2015
Case Manager
Lincoln Community Health Center
05.2013 - 01.2016
Policy Analyst & Outreach Assistant
Pennsylvania Coalition for the Fair Sentencing of Youth
08.2012 - 12.2012
Master of Social Work - Community Organization & Social Administration
University of Pittsburgh
Bachelor of Social Work - General Degree
North Carolina Central University
Bachelor of Arts - Technical Theater
North Carolina Central University