Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jonathan Ceballos

Port Saint Lucie,FL

Summary

Proven Sales Development Representative with a track record of enhancing customer relationships and boosting lead qualification rates, notably at Cidenet LLC. Leveraged goal-oriented mindset and social selling techniques to exceed targets. Skilled in utilizing Zoho CRM for client management, demonstrating a blend of technical proficiency and interpersonal acumen.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Development Representative

Cidenet LLC
10.2024 - Current
  • Market Segmentation.
  • Market prospecting aligned with target segments, using digital channels or partners.
  • Assistance in building databases of potential clients.
  • Organization of a database for contacted clients.
  • Creation of an account plan for each client with relevant information as input for the company, particularly for the marketing department.
  • Conduct follow-up calls to clients previously contacted and/or visited.
  • Attend business rounds, business trips, and events where new opportunities can be generated.
  • Participate in meetings scheduled through any sales channel used.
  • Monitor sent commercial proposals (follow-up is conducted 3 days after sending the proposal, and depending on the time the client has to make a decision, follow-up is done once a week or once a month).
  • Promptly inform the marketing department and operational management about the closure of new business, providing information and conditions.
  • Request commercial references from clients.
  • Recording new contacts in Zoho CRM with all contact information.
  • Logging customer-related activities (calls, tasks, emails, visits, etc.).
  • Regularly updating contact records in Zoho CRM.
  • Keeping a record of sent economic proposals
  • Generate new contracts with current clients.
  • Conduct activities outside the office with clients.

Consultant

Sasteqllc
01.2019 - 09.2024
  • Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
  • Managed client relationships through regular check-ins and updates on project progress.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collaborated with teams to define, strategize, and implement marketing and web strategies.

Release Manager

Zimmer Biomet
03.2013 - 11.2018
  • Coordinated scheduled releases and updates.
  • Proactively managed stakeholder expectations throughout the release cycle by providing timely updates on progress and addressing concerns promptly.
  • Collaborated with cross-functional teams to ensure successful product launches, incorporating valuable feedback from stakeholders.
  • Implemented a continuous integration environment, expediting the build and test process while maintaining quality control standards.
  • Created presentations and infographic for platform release enhancement communications.

Machine Operator

Biomet 3i
09.2007 - 03.2013
  • Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
  • Operated various types of machinery, contributing to the successful completion of diverse projects.
  • Increased product quality through meticulous monitoring of machine settings and making adjustments as needed.
  • Set up and ran machinery to produce exceptional products for industrial needs.

Distribution Clerk

Biomet 3i
09.2006 - 09.2007
  • Checked shipments against paperwork and signed documents.
  • Coordinated storage locations and product movements.
  • Picked orders, scanned products, and packed boxes.
  • Prepared boxes, pallets and crates for outgoing shipments.
  • Documented inventory movements in WMS using handheld scanners.

Education

Associate of Arts - International Business

Indian River State College
Ft. Pierce, FL
05-2009

Skills

  • Goal-oriented mindset
  • Customer relationship building
  • Lead qualification
  • Leads prospecting
  • Social selling

Certification

  • Lean Six Sigma Certification - Various Authorized Providers.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Development Representative

Cidenet LLC
10.2024 - Current

Consultant

Sasteqllc
01.2019 - 09.2024

Release Manager

Zimmer Biomet
03.2013 - 11.2018

Machine Operator

Biomet 3i
09.2007 - 03.2013

Distribution Clerk

Biomet 3i
09.2006 - 09.2007

Associate of Arts - International Business

Indian River State College

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Jonathan Ceballos