Jonathan Chavez Fernandez
Kelseyville,USA
Summary
To achieve high levels of customer satisfaction through dedicated support and service. Fostered continuous improvement by actively seeking new knowledge and skills for business success.
Overview
2027
2027
years of professional experience
Work History
Automotive Technician
Gstuning
Santa Rosa
2022 - 2023
- Diagnosed and repaired mechanical issues using advanced diagnostic tools.
- Performed routine maintenance services, ensuring optimal vehicle performance.
- Collaborated with team members to streamline workflow processes, improving efficiency.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
Auto Technician/Service Writer
Performance European
Lakeport, CA
07.2021 - Current
- Diagnosed vehicle issues using advanced diagnostic tools and equipment.
- Performed routine maintenance tasks including oil changes, tire rotations, and brake inspections.
- Assisted in repair work on European automotive systems, enhancing technical proficiency.
- Collaborated with team members to streamline workflow and improve service efficiency.
- Boosted overall shop productivity by effectively managing multiple tasks simultaneously, such as diagnosing issues, repairing vehicles, and ordering parts.
- Established trust with clients through transparency about repair needs, costs, and potential future maintenance requirements.
- Achieved consistent positive feedback from customers for reliability, professionalism, and quality workmanship in their automotive repairs.
- Maintained strong relationships with vendors to secure competitive pricing on high-quality parts, benefiting both the shop and our customers.
Customer Sales Representative / Car Prep
Enterprise Rent - A - Car
Lakeport, CA
10.2019 - 01.2021
- Assisted customers with vehicle selection and rental agreements.
- Responded to customer inquiries, providing timely and accurate information.
- Maintained fleet knowledge, ensuring optimal vehicle availability for customers.
- Handled customer complaints, resolving issues to ensure satisfaction.
Education
Degree and Certification - Automotive Technology
Mendocino College
Ukiah, CA06-2022
Certification -
WorldPac Training
Diploma -
Kelseyville High School
Kelseyville, CA06-2016
Skills
- Communicated effectively in both Spanish and English to assist customers and colleagues
- Utilized computer skills to support daily operations and enhance efficiency
- Maintained reliability and adaptability in fast-paced environments
- Exhibited flexibility and attentiveness to detail while working on various tasks
- Demonstrated energy and commitment through hard work in the automotive field
Timeline
Auto Technician/Service Writer
Performance European
07.2021 - Current
Customer Sales Representative / Car Prep
Enterprise Rent - A - Car
10.2019 - 01.2021
Automotive Technician
Gstuning
2022 - 2023
Certification -
WorldPac Training
Degree and Certification - Automotive Technology
Mendocino College
Diploma -
Kelseyville High School