Summary
Overview
Work History
Education
Skills
Additional Information
Languages
References
Timeline
Generic

Jonathan Chun

Duluth,GA

Summary

Detail-oriented, organized, and meticulous employee excelling in fast-paced environments and meeting tight deadlines. Enthusiastic team player ready to contribute to company success. Keen attention to detail and strong decision-making skills enable effective management of multiple tasks. Self-motivated work ethic ensures exceptional performance, whether working independently or as part of a team. Hardworking team player with expertise in clerical tasks and staff support. Known for responsibility, punctuality, and high productivity, consistently delivering exceptional results with minimal supervision.

Overview

7
7
years of professional experience

Work History

Server

Ari Korean Steakhouse
Johns Creek, GA
03.2025 - Current
  • Ensured courteous and prompt service for all guests.
  • Monitored dining room cleanliness and maintained proper set-up at all times.
  • Assisted in training new servers.
  • Established rapport with guests, contributing to increased repeat business through exceptional service.

Server

9292 Korean BBQ
07.2024 - 03.2025
    • Friendly and attentive service while maintaining a clean dining environment, ensuring guests feel welcomed and have an enjoyable dining experience.
    • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
    • Worked with POS system to place orders, manage bills, and handle complimentary items.
    • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
    • Boosted overall sales by confidently recommending daily specials and upselling menu items.
    • Ability to efficiently manage multiple tables, coordinate food and drink orders, and maintain high service standards in a busy environment.

Samsung Technical Support Agent

Samsung
09.2023 - 06.2024
  • Efficiently managed a high volume of calls by leveraging in-depth expertise in Samsung refrigeration units to provide accurate troubleshooting and support.
  • Accurately log cases using internal software, document effective solutions, and escalate complex issues as necessary to ensure prompt resolution and customer satisfaction.
  • Proactively engaged in continuous self-learning to stay updated on Samsung products, troubleshooting techniques, and industry advancements, ensuring effective technical support.

Administrative Assistant

Gangwon State University
08.2022 - 08.2023
  • Managed diverse event programs from planning to finalizing stages to help the university receive positive feedback from students and locals.
  • Developed and updated tracking spreadsheets for process monitoring and reporting.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Applied effective time management techniques to meet tight deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Dental Laboratory Technician

iPress Dental Lab
12.2020 - 10.2021
  • Used company's internal computer software to organize incoming and outgoing cases daily.
  • Adjusted impressions to increase durability and made plaster and gypsum work models.
  • Adhered to specifications to craft well-fitting appliances.
  • Utilized EXOCAD to scan and design restorations.
  • Worked with restoration materials such as Zirconia, Emax, and porcelain.
  • Finalized restorations by shading and glazing to achieve the highest and most desirable quality for patients.

Customer Service Call Center Agent

WireBarley
08.2019 - 12.2020
  • Managed high volume of customer calls with a focus on satisfaction and positive demeanor.
  • Actively listened to customer concerns, quickly resolving issues or escalating significant matters.
  • Clarified customer issues and identified root causes to address service complaints.
  • Adapted proactively to rapid changes while maintaining service quality.
  • Achieved recognition as first-ever Employee of the Month within company for outstanding performance.

Front Desk Guest Service Agent

Hilton Hampton
08.2018 - 02.2019
  • Managed reservations for guests via phone and in person, ensuring accurate confirmations.
  • Reported facility and room maintenance issues to relevant personnel for prompt resolution.
  • Calculated billing amounts and posted charges to room accounts, reviewing with guests at checkout.
  • Maintained organized and clean front desk area to reflect professional company image.

Education

Associate of Applied Science - Dental Laboratory Technology

Columbia College
Tyson's Corner, VA
03.2021

BBA - Risk Management

Georgia State University
Atlanta, GA

Skills

  • Effective time management
  • Continuous improvement
  • Team relationships
  • Verbal and written communication
  • Customer/client relations
  • Organizational skills

Additional Information

  • Academic Achievement Award from the House of Representatives of the Commonwealth of Kentucky 2018
  • National Scholar/Athlete Award from The United States Army Reserve 2018
  • Founder's Scholarship from the University of the Cumberlands in recognition of Outstanding Academic Achievement 2018

Languages

Korean
Native/ Bilingual

References

References available upon request.

Timeline

Server

Ari Korean Steakhouse
03.2025 - Current

Server

9292 Korean BBQ
07.2024 - 03.2025

Samsung Technical Support Agent

Samsung
09.2023 - 06.2024

Administrative Assistant

Gangwon State University
08.2022 - 08.2023

Dental Laboratory Technician

iPress Dental Lab
12.2020 - 10.2021

Customer Service Call Center Agent

WireBarley
08.2019 - 12.2020

Front Desk Guest Service Agent

Hilton Hampton
08.2018 - 02.2019

Associate of Applied Science - Dental Laboratory Technology

Columbia College

BBA - Risk Management

Georgia State University

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