Summary
Overview
Work History
Education
Training
Certification
Security Clearance
Timeline
Generic

Jonathan Cody Bishop

Summary

IT professional with 12 years of cyber experience and a wide range of technical experience in System/Network Security Infrastructure, Information Security, System Administration, application architecture, and application rollouts. Equally qualified in group management and team leadership; history of delivering multiphase projects within scope by providing focused leadership, ongoing communication, status reporting, and team accountability. Proven ability to improve technology operations, minimize escalations, enhance the quality of work, and ensure optimum clarity and resolution to various technology challenges. Respected for technical knowledge, ability to master new responsibilities, exceptional work ethic, and proven reliability.

CompTIA Security + Certified, Top Secret Clearance.

Overview

15
15
years of professional experience
1
1
Certification

Work History

IT Specialist (CUSTSP) (GG-11)

Letterkenny Army Depot
04.2022 - 10.2023

IT Specialist (CUSTSP) (GG-12)

Letterkenny Army Depot
10.2023 - Current
  • Act as a technical analyst and the main point of contact for customers, handling complex issues related to integration or configuration across various applications and desktop setups.
  • Offer technical guidance and support, including troubleshooting, diagnosing, and resolving reported customer application issues to ensure that essential business operations continue smoothly.
  • Investigate, assess, and provide insight into recurring trends and challenges in customer support needs for new or modified systems and services based on a thorough analysis of business requirements and practices.
  • Review and standardize solutions for problems to be included in the problem resolution database.
  • Implement information security and assurance policies and best practices within customer service delivery.
  • Oversee and manage the installation and functioning of customer application systems.
  • Create specifications for user manuals tailored to customer requirements.
  • Develop and maintain customer performance standards, along with support policies and procedures.
  • Function as the technical analyst, addressing a broad spectrum of problems within operational activities and directing more specialized issues to the relevant technical experts as needed.

Electronics Technician (GS-10)

Letterkenny Army Depot
08.2020 - 10.2021
  • Conducted tests on electronic systems.
  • Maintained electronics equipment and systems.
  • Assisted with documenting performances of electronic systems.
  • Assisted engineers in reviewing Technical Data Packages and Bills of Material in the Logistics Management Program (LMP).
  • Performed testing such as interference, sensitivity, reliability, performance, operational, and electromagnetic on various electronic systems.
  • Utilized Microsoft Office products to produce spreadsheets and presentations for customers.

IT Specialist (CUSTSP) (GS-9)

PAANG, 193 SOW/SOMXS
03.2020 - 08.2020
  • Utilized extensive knowledge of all areas of automation security to establish operating standards and procedures for the installation information assurance program.
  • Reviewed the status of all information systems and/or networks to ascertain that changes have not occurred that affect security or negate accreditation.
  • Reviewed threat and vulnerability assessments to analyze the risk to the information systems and networks and determined appropriate measures to effectively manage those risks.
  • Evaluated security scan outputs and worked with systems administration and security personnel to develop plans for correcting systems security deficiencies.
  • Developed a security awareness program for users.
  • Applied knowledge of systems analysis methods, tools, and techniques to participate in developing preliminary design or configuration specifications.
  • Assisted in overall planning and coordination of testing of assigned applications systems or areas.
  • Performed system analysis of assigned functional areas to research unexpected results.
  • Provided expert service and completed help desk tickets in the remedy system for customers.

Cyber Transportation Systems Specialist (Traditional Guardsman)

PAANG, 193 SOW/SOMXS
04.2010 - Current
  • Inspect, test, align, calibrate, install, repair, overhaul, and troubleshoot newly installed and unique complex electronic systems.
  • Repair HF, MF, VHF, UHF transmitters, receivers, cryptographic equipment, and transmission relay systems.
  • Responsible for maintaining and updating standard operating procedures (SOPs) of information technology (IT) risk management Assists IT specialists and subject matter specialists on compliance matters.
  • Assist and perform evaluations to determine the security impacts of system changes and Hardware interfaces.
  • Resolve customer requests for Information or IT network services problems.
  • Maintain, inspect, repair, test, and align digital electronic switching, integrated, microprocessor-controlled fiber optic (tube-type and solid-state) circuits.
  • Apply a knowledge of electronic theory and design to implement troubleshooting repair and alignment procedures to maintain complex new systems for which complete technical data has yet to be been developed.
  • Improve existing technical data to be used.
  • Responsible for troubleshooting information technology systems to include desktop support, hardware, and cabling.
  • Interpret electronic schematics, drawings, specifications, and standards.
  • Use a variety of test equipment ranging in complexity from a simple multi meter to the most complex electronic test equipment.
  • Responsible for hardware maintenance and repair.
  • Provide hardware quality control for all devices.
  • Manage all hardware and software inventory.
  • Conduct user data transfers and migration.
  • Install and configure electronic systems for wing members.
  • Developed, maintained, monitored, and troubleshot procedures for server backups.
  • Monitor, plan, and coordinate distribution of client/server software and service packs.
  • Performed remote troubleshooting diagnostics and techniques during the initial COVID-19 outbreak.
  • Troubleshooted and corrected network, hardware, and software failures using bench mockup test equipment.
  • Perform installations, modifications, repairs, and/or maintenance of equipment/systems.
  • Attain very critical tolerances through cross-comparison of numerous steps and tests, all of which are interrelated or interact to some extent.
  • Responsible for routing unresolved problems to appropriate specialists for resolution.
  • Lead for monitoring and maintenance of standard client software and hardware configurations.
  • Develop and submit maintenance deficiency reports on deficient equipment systems.
  • Work with complex network services, HTTP services, setting static IP addresses, and replacing network switches.

Education

Associate of Science - Information Systems Technology

Community College of The Air Force
01.2019

Training

  • Cyber Transport Systems Technical Training, 2010
  • Lockheed Martin ATARS Training courses, 2011
  • Army OPSEC Program Manager Level 2 Course, 2020
  • Microsoft Office Excel Training Program, 2020
  • Airman Leadership School, 2017

Certification

CompTIA Security+

Security Clearance

Top Secret, SCI

Timeline

IT Specialist (CUSTSP) (GG-12)

Letterkenny Army Depot
10.2023 - Current

IT Specialist (CUSTSP) (GG-11)

Letterkenny Army Depot
04.2022 - 10.2023

Electronics Technician (GS-10)

Letterkenny Army Depot
08.2020 - 10.2021

IT Specialist (CUSTSP) (GS-9)

PAANG, 193 SOW/SOMXS
03.2020 - 08.2020

Cyber Transportation Systems Specialist (Traditional Guardsman)

PAANG, 193 SOW/SOMXS
04.2010 - Current

CompTIA Security+

Associate of Science - Information Systems Technology

Community College of The Air Force

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