Jonathan Collazo
Kissimmee
Summary
Motivated and fast-learning Customer Service Representative with experience managing accounts and toll transactions using Microsoft Excel and Microsoft 365 tools. Dedicated to providing excellent customer service, exceeding handling time expectations, and ensuring compliance with company policies. Eager to grow professionally, develop new skills, and contribute to team success while maximizing personal abilities.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sun pass-Emovis
Orlando
03.2025 - Current
- Managed customer accounts and toll payments using company systems with accuracy and efficiency.
- Consistently achieved faster-than-average handling time, completing transactions in 5–6 minutes versus the company average of 7 minutes.
- Provided excellent customer service, resolving inquiries and issues promptly.
- Ensured compliance with company policies and procedures in all operations.
- Assisted customers with understanding SunPass services to enhance satisfaction.
Sales Agents
Bankers Life Insurance Company Of America
Orlando
03.2024 - 10.2025
- Assisted clients in identifying insurance needs and selecting appropriate policies.
- Educated customers on policy features, benefits, and coverage options.
- Conducted follow-up meetings to ensure client satisfaction and address concerns.
Assistant Manager
Dollar Tree
Kissimmee
04.2022 - 11.2023
- Managed daily store operations, including merchandising, inventory, and cash handling, improving overall efficiency.
- Delegated tasks and mentored employees, increasing team productivity and reducing errors.
- Built rapport with customers and team members, achieving high customer satisfaction.
- Ensured compliance with company policies, maintaining a smooth and organized store environment.
- Handle all sales transactions while operating the assigned cash register.
- Maintains security of all cash.
- Protects all company assets.
- Maintains a high level of good customer service.
- Make schedule and inventory.
- Receives merchandise.
- Assist with unloading trucks.
- Works safely.
- Adheres to and upholds policies and procedures.
- Restocked merchandise and organized displays to enhance store presentation.
- Collaborated with team members to ensure smooth store operations daily.
- Accepted cash and credit card payments, issued receipts and provided change.
- Managed daily financial transactions and ensured accurate record-keeping.
Education
CBCS - Medical Billing And Coding, Still Enrolled
Penn Foster College
Scottsdale, AZ 12.2025 - 12.2025
High School -
Celebration High School
Skills
- Leadership
- High organized
- Service clients
- Problem-solving
- Strong computer skills
- Honesty
- Effective as a member of a team
- Build raptor
- Develop employes and teams
- Confidence
- Power point
- Microsoft Word
- Excell
- Music productions programs
Timeline
CBCS - Medical Billing And Coding, Still Enrolled
Penn Foster College
12.2025 - 12.2025
Customer Service Representative
Sun pass-Emovis
03.2025 - Current
Sales Agents
Bankers Life Insurance Company Of America
03.2024 - 10.2025
Assistant Manager
Dollar Tree
04.2022 - 11.2023
High School -
Celebration High School