Jonathan Cuenca
Dallas,TX
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
12
12
years of professional experience
Work History
Inside Sales Representative
AT&T
09.2017 - Current
- Maximized sales opportunities by actively listening to customer needs and recommending appropriate products and services.
- Collaborated with team members to share best practices, improve performance, and achieve sales targets.
- Increased customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
Small Business Specialist
Bank Of America
06.2022 - 06.2023
- Increased client satisfaction by providing personalized small business solutions and support.
- Streamlined operational processes, improving efficiency and reducing overhead costs.
- Assisted clients in securing loans or funding from various sources by preparing comprehensive business plans and proposals.
Insurance Sales Agent
State Farm
04.2016 - 04.2017
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Maximized revenue growth with proactive lead generation tactics and efficient time management skills.
Retail Sales Manager
MetroPCS
01.2012 - 04.2016
- Boosted sales performance by implementing effective visual merchandising and store layouts.
- Trained new sales associates on company policies, selling techniques, and customer service best practices to maximize their potential.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TX07.2011
Skills
- Persuasive Negotiator
- Relationship Building
- Opportunity Identification
- Lead Qualification
Accomplishments
- Sales Rep of the Year in 2013
- Leader of the Year in 2020
Languages
Spanish
Native or Bilingual
Timeline
Small Business Specialist
Bank Of America
06.2022 - 06.2023
Inside Sales Representative
AT&T
09.2017 - Current
Insurance Sales Agent
State Farm
04.2016 - 04.2017
Retail Sales Manager
MetroPCS
01.2012 - 04.2016
High School Diploma -
Thomas Jefferson High School
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