Jonathan Cuenca
Dallas,TX
Summary
Dynamic professional with a proven track record in customer service and sales, exemplified during my tenure at Truist Bank. Excelled in bilingual communication and call center operations, enhancing customer satisfaction and meeting rigorous sales targets. Skilled in upselling strategies and product knowledge, consistently surpassed quotas, leveraging both hard and soft skills to achieve business goals.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Service Representative
Truist Bank
09.2024 - Current
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, 25 to 50 calls effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Met all call quality standards and daily quotas for first-call resolution.
Inside Sales Representative
Move Concierge
01.2024 - 04.2024
- Increased sales revenue by 20% by building strong relationships with clients and providing insightful product recommendations.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Sales Consultant
AT&T
10.2017 - 12.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services exceeding my sales quota by 25%.
Small Business Consultant
Bank of America
06.2022 - 06.2023
- Identified funding opportunities for 25 to 50 small business owners per month, assisting with grant writing and loan applications as needed.
- Increased client satisfaction by providing tailored business consulting services to small businesses.
- Strengthened client relationships, resulting in repeat business and referrals, by consistently delivering high-quality consulting services.
Education
High School Diploma -
Thomas Jefferson High School
Dallas, TX07-2011
Skills
- Customer service
- Call center experience
- Upselling strategies
- Product knowledge
- Service recommendations
- Telesales
Accomplishments
Sales Consultant of the Year in 2013
Leader of the Year in 2020
Timeline
Bilingual Customer Service Representative
Truist Bank
09.2024 - Current
Inside Sales Representative
Move Concierge
01.2024 - 04.2024
Small Business Consultant
Bank of America
06.2022 - 06.2023
Sales Consultant
AT&T
10.2017 - 12.2023
High School Diploma -
Thomas Jefferson High School