Jonathan Cuenca
Summary
Bilingual sales professional with a strong track record in customer satisfaction and revenue growth. Skilled in communication, problem solving and adapting to customer needs to support business goals.
Overview
8
8
years of professional experience
Work History
Business Account Expert
T-Mobile
03.2025 - Current
- Developed strong relationships with key business clients, fostering loyalty and increasing account retention rates.
- Achieved success in up-selling and cross-selling relevant products and services to meet customers'' evolving business needs.
Bilingual Customer Service Representative
Truist Bank
09.2024 - 03.2025
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Managed high-volume inbound calls, 25 to 50 calls effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Met all call quality standards and daily quotas for first-call resolution.
Sales Consultant
AT&T
10.2017 - 12.2023
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services exceeding my sales quota by 25%.
Small Business Consultant
Bank of America
06.2022 - 06.2023
- Identified funding opportunities for 25 to 50 small business owners per month, assisting with grant writing and loan applications as needed.
- Increased client satisfaction by providing tailored business consulting services to small businesses.
- Strengthened client relationships, resulting in repeat business and referrals, by consistently delivering high-quality consulting services.
Education
High School Diploma -
Thomas Jefferson High School
07-2011
Skills
- Fluent bilingualism
- Phone etiquette
- E-mail correspondence
- Data entry and analysis
- Cross functional collaboration
Accomplishments
Sales Consultant of the Year in 2013 - MetroPCS
Leader of the Year in 2020 - Bank of America
Timeline
Business Account Expert
T-Mobile
03.2025 - Current
Bilingual Customer Service Representative
Truist Bank
09.2024 - 03.2025
Small Business Consultant
Bank of America
06.2022 - 06.2023
Sales Consultant
AT&T
10.2017 - 12.2023
High School Diploma -
Thomas Jefferson High School
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