Yadin Echeverry
North Richland Hills,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Business Account Expert
T-Mobile
Irving, TX
02.2014 - Current
- Provided customer service to business clients over the phone.
- Developed and maintained relationships with customers through regular contact.
- Resolved billing inquiries and disputes in a timely manner.
- Utilized various software programs to generate reports on customer accounts.
- Advised customers on best practices for managing their business finances.
- Prepared monthly summaries of customer accounts for management review.
- Worked closely with sales teams to provide support in closing new deals.
- Identified opportunities for process improvement within the department.
Sales Associate
Dillard's
Lewisville, TX
10.2012 - 02.2014
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Collected payments and provided accurate change.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Built and maintained relationships with peers and upper management to drive team success.
Education
Bachelor of Science - Business Administration
Colorado Technical University
Colorado Springs, CO11.2023
Bachelor of Arts - Music Performance
University of North Texas
Denton, TX08.2011
Skills
- Customer Seating
- Opening and Closing Procedures
- Team Member Motivation
- Stock Management
- Effective Customer Upselling
- Good Work Ethic
- People Skills
- Supervision & Leadership
- Team Management
- Fluent in Spanish
- Organizational Skills
- Training & Development
- Planning & Organizing
- Relationship Building
Timeline
Business Account Expert
T-Mobile
02.2014 - Current
Sales Associate
Dillard's
10.2012 - 02.2014
Bachelor of Science - Business Administration
Colorado Technical University
Bachelor of Arts - Music Performance
University of North Texas
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