Freddy Nuanes
Thornton,CO
Summary
Motivated professional with 3 years of experience driving sales performance through data analysis, CRM optimization, and process improvement. Proven success in developing and implementing sales strategies, generating actionable insights, and supporting cross-functional teams to exceed revenue goals. Recognized as a collaborative team player who enjoys helping people, resolving challenges, and fostering strong relationships. Quick learner and adaptable problem-solver dedicated to efficiency, accuracy, and innovation.
Overview
5
5
years of professional experience
Work History
Business Account Expert
T-Mobile
2025.03 - Current
- Collaborated with cross-functional teams to develop customized solutions tailored to individual client needs.
- Implemented innovative strategies for enhancing sales performance, resulting in higher revenue generation from key accounts.
- Managed complex projects within tight deadlines, effectively prioritizing tasks and allocating resources as needed.
- Enhanced account management efficiency by creating detailed reports and presenting them to management regularly.
- Increased client satisfaction by efficiently managing business accounts and promptly addressing concerns.
- Identified areas for improvement in account management processes, implementing changes that led to increased revenue generation.
Sales Development Representative
Enova International
2024.02 - 2025.03
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Used data analytics to identify and track sales trends and develop actionable insights.
- Established relationships with prospects and customers to promote product understanding and drive sales growth.
- Won new business by articulating full value of company's capabilities to prospects.
- Increased sales leads by implementing targeted outreach strategies and personalized followups.
- Achieved and exceeded monthly and annual sales targets.
- Developed successful strategies for identifying and converting prospective clients to long-term customers.
Service Advisor
Larry H. Miller
2023.08 - 2024.02
- Assist Customers/Customer Service
- Problem Solving
- Flagging Tech Hours
- Invoicing/Billing
- Quality Checking
- Proficient with CDK System
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Created and maintained detailed database to develop promotional sales.
Parts Department Lead/Assistant Manager
Echo Park
2022.08 - 2023.08
- Lead a team of 7 and give direction.
- Make production goal (400) cars through the shop per week.
- Speaking/Communicating situations with other managers in-house/corporate in-person or via email.
- Dealing with escalations/heated situations in a direct/respectful manner.
- Collaborated with the department manager to develop and implement strategic plans for growth and improvement.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Oversaw daily operations within the department, ensuring tasks were completed accurately and on time.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Emergency Vehicle Technician
Front Range Fire Apparatus
2021.10 - 2022.07
- Assist with vehicle, apparatus, small gas, diesel and electrical equipment repair.
- Assist in annual testing and maintenance include work in the following areas: hydraulic and air brakes, ABSS; gas and diesel engines; advanced electrical and on-board computers: fuel delivery; hydraulics; transmissions: air systems: exhaust, axles and suspensions: fire pumps; foam systems and aerial apparatus.
- Interpret work orders to identify the nature of reported problem and determines the exact nature and cause.
- Assist with inspections and certification of equipment in accordance with State, Federal and National Fire Protection Association (NFPA) standards.
- Test run apparatus for diagnosis after repairs.
- Keeps daily electronic log of time, materials and labor for record keeping and billing purposes.
- Improved response times for emergency services by ensuring prompt and efficient vehicle repair work.
- Maintained accurate records of all work performed on emergency vehicles, ensuring efficient tracking and scheduling of future maintenance needs.
- Led preventive maintenance, safety inspections and annual maintenance inspections.
- Removed, overhauled and reinstalled mechanical components.
Small Engine Technician
Bobcat of the Rockies
2020.08 - 2021.08
- Assist Customers/Customer Service
- Problem Solving
- Flagging Tech Hours
- Invoicing/Billing
- Quality Checking
- Proficient with CDK System
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Created and maintained detailed database to develop promotional sales.
Education
Bollman Technical School
Horizon High School
Thornton, CO05.2020
Skills
- Complex Problem Solving
- Handyman
- Trouble Shooter
- Mechanically Inclined
- Multi-tasker
- Leadership
- Great Communicator
- Team Player
- Great Customer Service
- Problem Solving
- Organizational Skills
- Time Management
Timeline
Business Account Expert
T-Mobile
2025.03 - Current
Sales Development Representative
Enova International
2024.02 - 2025.03
Service Advisor
Larry H. Miller
2023.08 - 2024.02
Parts Department Lead/Assistant Manager
Echo Park
2022.08 - 2023.08
Emergency Vehicle Technician
Front Range Fire Apparatus
2021.10 - 2022.07
Small Engine Technician
Bobcat of the Rockies
2020.08 - 2021.08
Bollman Technical School
Horizon High School