Summary
Work History
Education
Skills
Languages
Timeline
Generic

Karly Suarez

Richmond

Summary

Bilingual customer service professional with extensive experience in delivering exceptional support across call center and customer-facing roles. Skilled in multi-channel communication, including phone, chat, email, and face-to-face interactions. Demonstrated success in engaging customers, identifying needs, and providing effective solutions with professionalism, while handling administrative tasks with accuracy. Recognized for adaptability in dynamic settings, empathetic communication, strong problem-solving abilities, and building relationships that enhance customer satisfaction and business goals.

Work History

TurboTax Product Expert

Intuit
2025 - 2025
  • Delivered expert support to TurboTax users via phone and chat to help them navigate the software for filing purposes.
  • Provided basic troubleshooting for account access concerns and filing errors with professionalism and clarity.
  • Handled sensitive account information with accuracy and confidentiality.

Front Desk Staff

Texas Flex Fitness
2024 - 2024
  • Welcomed members and guests, providing attentive and professional customer service.
  • Promoted memberships and services, while handling sales of merchandise, supplements, drinks, and snacks.
  • Answered phone inquiries, resolved member questions, and handled concerns in a friendly and timely manner.
  • Maintained the cleanliness of the front desk and gym area to ensure a positive member experience.
  • Assisted with Kids Club supervision as needed, ensuring a safe environment.

Healthcare scheduler

The Hello Team
2023 - 2023
  • Scheduled mandatory telehealth follow-up appointments for caregivers based on provider requirements.
  • Contacted caregivers directly, confirmed availability, and booked appointments accordingly.
  • Entered appointment details, updates, and notes accurately into internal systems while following HIPAA privacy standards.

Lead Intake Specialist

Callmax Solutions
2022 - 2023
  • Verified applicant qualifications and documents before advancing them in the hiring process.
  • Maintained accurate records and ensured information was correctly entered and updated.
  • Scheduled follow-up calls with candidates as part of the recruitment workflow.

Customer Associate

Hire Horatio
2022 - 2022
  • Collected and entered large volumes of market research data into Excel spreadsheets.
  • Ensured data accuracy, proper formatting, and correct spelling for all entries.

Call Center Telemarketer

Pro Insurance Consultants
2021 - 2022
  • Generated leads for insurance services through outbound calls.
  • Conducted surveys, explained service benefits, and gathered client information.

Customer Service Representative

NewTech S.R.L
2020 - 2020
  • Assisted customers with refunds, exchanges, and product concerns.
  • Processed tickets, verified submissions, and ensured accurate follow-through.

Education

English Program Graduate - English Language

Dominican-American Cultural Institute
Dominican Republic
01-2014

Some College (No Degree) - Tourism And Hospitality

Universidad Nacional Pedro Henríquez Ureña (UNPHU)
Dominican Republic

Skills

  • Customer Service
  • Problem-solving
  • Call center experience
  • Fluent bilingualism
  • Technical troubleshooting
  • Administrative Skills
  • CRM systems
  • Microsoft Office Suite
  • Google Workspace
  • HIPAA compliance
  • Data entry accuracy
  • Telephone etiquette

Languages

Spanish
Native/ Bilingual
English
Full Professional

Timeline

TurboTax Product Expert

Intuit
2025 - 2025

Front Desk Staff

Texas Flex Fitness
2024 - 2024

Healthcare scheduler

The Hello Team
2023 - 2023

Lead Intake Specialist

Callmax Solutions
2022 - 2023

Customer Associate

Hire Horatio
2022 - 2022

Call Center Telemarketer

Pro Insurance Consultants
2021 - 2022

Customer Service Representative

NewTech S.R.L
2020 - 2020

English Program Graduate - English Language

Dominican-American Cultural Institute

Some College (No Degree) - Tourism And Hospitality

Universidad Nacional Pedro Henríquez Ureña (UNPHU)
Karly Suarez