Willie Sanchez
Chelsea,MA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Turbotax Product Expert
Working Solutions
02.2025 - 05.2025
- Provided exceptional customer support by addressing inquiries and ensuring satisfaction with services.
- Resolved issues efficiently by investigating and implementing effective solutions for clients.
- Demonstrated extensive product knowledge to educate customers and enhance their overall experience.
- Delivered technical assistance by troubleshooting and resolving software-related challenges for users.
- Utilized tax software proficiency to assist clients with tax preparation and filing processes.
Customer Service Call Center Representative
Aucera
09.2023 - 09.2024
- Face of the company meeting clients to resolve situations and issues.
- Had to assist clients to activate store cards to contacting medical practices to check on their availabilities.
- Had to use multiple displays while entering data and communicating to the customer.
- Managed customer inquiries effectively to ensure satisfaction and prompt resolution of issues.
- Implemented problem resolution skills to address and resolve customer complaints efficiently.
- Executed multitasking abilities to balance multiple tasks and priorities in a fast-paced environment.
- Documented call details meticulously to maintain accurate records and facilitate follow-up actions.
- Gained extensive product knowledge to provide informed assistance and recommendations to customers.
Car Washer
USA CAR WASH
12.2021 - 06.2022
- Directed patrons to entrance of the wash stations or guided vehicles onto wheel track of automatic mechanisms.
- Assisted customers with selecting and purchasing car wash packages based on individual needs.
- Built relationships with customers to increase the likelihood of repeated business.
- Swept, shoveled, or vacuumed loose debris or salvageable scrap into containers and removed containers from the work area.
- Maintained inventory of supplies.
- Monitored operation of cleaning machines and stopped machines and notified supervisors when malfunctions occur.
- Transported materials, equipment, or supplies to or from the work area using carts.
Education
Associate of Arts - Computer And Information Sciences
Pasco-Hernando State College
New Port Richey, FL08-2025
Some College (No Degree) - Computer Systems and Information Technology (CSIT)
WENDELL KRINN TECHNICAL HIGHSCHOOL
7650 Orchid Lake RdSkills
- Customer Service
- Detail Oriented
- Purchasing
- Technical
- Technical problem solving
- Data entry
Timeline
Turbotax Product Expert
Working Solutions
02.2025 - 05.2025
Customer Service Call Center Representative
Aucera
09.2023 - 09.2024
Car Washer
USA CAR WASH
12.2021 - 06.2022
Associate of Arts - Computer And Information Sciences
Pasco-Hernando State College
Some College (No Degree) - Computer Systems and Information Technology (CSIT)
WENDELL KRINN TECHNICAL HIGHSCHOOL
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