Jonathan Harris

As Director of Innovation for Integrated Solutions Management, I lead the strategic development and implementation of cutting-edge solutions across various IT platforms, with a focus on ServiceNow. My role involves driving the innovation agenda, overseeing the creation of integrated solutions that enhance operational efficiency and user experience. I collaborate with cross-functional teams to identify and harness emerging technologies, ensuring our solutions stay ahead of market trends. Additionally, I am responsible for mentoring and guiding teams, fostering a culture of continuous learning and innovation.

• Led multidisciplinary teams to develop cutting-edge products, fostering a collaborative work environment.
• Spearheading the development and implementation of innovative IT strategies, aligning them with business goals to drive growth and efficiency.
• Leading cross-functional teams in the successful delivery of complex IT projects, ensuring they align with strategic objectives and deliver value.
• Fostering a culture of innovation and continuous improvement, encouraging creativity and new ideas within the team.
• Implementing cutting-edge technologies and practices to enhance product and service offerings, staying ahead of industry trends.
• Building and maintaining strong relationships with key stakeholders, ensuring effective communication and alignment on project goals and expectations.
• Championing the professional development of team members, providing guidance and support to help them reach their full potential.

As President of Business Development at Harrisell Corp, I spearheaded the strategic growth and development of the business. My role encompassed not only leading business development initiatives but also hands-on involvement in technological innovation, specifically in portal development. Key achievements in this role included:

• Driving significant business growth through strategic partnerships, innovative market strategies, and client engagement models.
• Playing a pivotal role in developing and refining solutions, enhancing the service delivery and user experience.
• Implementing best practices in portal development, significantly improving the efficiency and effectiveness of deployments.
• Contributing to the company's reputation through continuous improvement and a commitment to excellence.

In my Manager role at CB&I, I was pivotal in collaborating with key stakeholders to identify, recommend, develop, implement, and support effective technology solutions throughout the organization. My responsibilities included overseeing technological infrastructure for over 350 users across 18 remote sites, ensuring compliance with system hardware, operating systems, and software systems in line with the company's values. I coordinated all aspects of infrastructure requirements, from analysis and planning to procurement, implementation, and integration. Key achievements included:

• Managing an array of critical systems, including Windows and Linux Servers, Domain Controllers, Active Directory, DNS, DHCP, and SCCM.
• Overseeing the deployment and maintenance of Web Servers, Virtual Host Servers, and a virtual environment utilizing VMware & Citrix.
• Innovating the procurement process by integrating SharePoint solutions for the Finance Department, streamlining operations, and enhancing efficiency by 35%.

As Sales Manager at RadioShack, I led the sales team in a fast-paced, technology-focused retail environment. My role was integral to driving store sales, managing daily operations, and delivering exceptional customer service. Key responsibilities and achievements included:

• Developing and implementing effective sales strategies to consistently meet and exceed sales targets.
• Training and mentoring a diverse team of sales associates, enhancing their product knowledge and sales skills.
• Managing inventory, ensuring the availability of the latest electronic gadgets and components.
• Fostering strong customer relationships, resulting in increased loyalty and repeat business.
• Implementing promotional campaigns and in-store events to boost brand visibility and sales.
• Overseeing the store's operational efficiency, including staff scheduling, budget management, and compliance with company policies.