Jonathan Darbouze
Tampa,FL
Summary
Bilingual customer service professional with a strong background in client relations, conflict resolution, and problem-solving across housing programs, retail, and security environments. Experienced in supporting diverse populations with empathy and efficiency, including managing Section 8 Housing Choice Voucher participants and ensuring compliance with HUD regulations. Licensed Armed and Unarmed Security Guard with a proven record of building trust, resolving complex issues, and delivering excellent service in fast-paced, high-demand settings.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Tampa Housing Authority
09.2024 - 05.2025
- Supported Section 8 Housing department by providing subsidized rent services with professionalism and compassion.
- Determined eligibility, income, and rent in compliance with HUD Federal Regulations.
- Managed caseloads of HCV participants including re-certifications, transfers, and interim changes.
- Counseled clients on payment standards and program guidelines.
- Represented agency in informal hearings ensuring compliance and fair outcomes.
Customer Service Representative – Retention
Spectrum
05.2023 - 08.2024
- Retained customer accounts through expert service and competitive product knowledge.
- Exceeded weekly and monthly retention activity goals consistently.
- Resolved billing inquiries and prevented cancellations by re-selling and educating clients on services.
Team Associate
Racetrack
06.2022 - 04.2023
- Processed guest transactions and recommended complementary products.
- Maintained compliance with food safety standards while ensuring a clean, stocked store.
- Handled guest concerns promptly and professionally.
Customer Service Representative
Ashley Furniture Warehouse
01.2020 - 03.2022
- Delivered front-line customer support, resolving escalated issues with diplomacy.
- Managed payment transactions with accuracy and documented service requests in CRM.
- Recommended products to customers, consistently meeting or exceeding metrics.
Education
High School Diploma -
Tampa, FLSkills
- Section 8 Housing Choice Voucher Expertise
- HUD Compliance & Case Management
- Armed & Unarmed Security Guard License
- Customer Service & Client Retention
- Conflict Resolution & Client Advocacy
- Bilingual: English & Creole
- Payment Processing & Cash Handling
- Communication: Verbal & Written
- Time Management & Prioritization
- Team Collaboration & Leadership
Certification
- Florida Class D Security License – Unarmed
- Florida Class G Security License – Armed
- Valid Driver’s License
Languages
English – Native/Bilingual
Creole – Native/Bilingual
Timeline
Associate
Tampa Housing Authority
09.2024 - 05.2025
Customer Service Representative – Retention
Spectrum
05.2023 - 08.2024
Team Associate
Racetrack
06.2022 - 04.2023
Customer Service Representative
Ashley Furniture Warehouse
01.2020 - 03.2022
High School Diploma -
License armed security guard
Armed Security Guard — Class G License
To carry a firearm while working as a security guard, you need the Class G license in addition to having the Class D license
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