Jonathan DeFauw

Bettendorf,IA

Summary

Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction at Portillos Restaurant by ensuring swift, accurate order delivery and maintaining seamless communication with kitchen staff. My quick learning ability and strong work ethic, coupled with exceptional teamwork and customer service skills, have consistently improved operational efficiency and reduced wait times.

Overview

year of professional experience

Work History

Food Runner

Portillos Restaurant

04.2019 - 08.2020

Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Greeted customers and provided outstanding customer service.
Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate vehicles.

Education

Graphic Design

Augustana College

Rock Island, IL

IT/Augmented Reality - Information Technology

Scott Community College

Bettendorf, IA

06.2023

Skills

Quick learner
Teamwork and collaboration
Strong work ethic
Time management
Customer service

Flexible schedule
Supply restocking
Memory retention
Neat and orderly

Timeline