Jonathan Deliz
Summary
Dedicated visual merchandiser adept to create strong merchandising and displays to promote brand awareness, enhanced sales and customer experience.
Overview
12
12
years of professional experience
Work History
Senior Merchandising Lead
Old Navy
Brooklyn, NY
09.2020 - Current
- Supported leadership team by performing functional tasks as assigned including floor sets, windows, mannequins and signage displays in order to highlight current product lines.
- Collaborated effectively with employees to ensure merchandising tasks were completed in a timely and efficient manner.
- Analyzed business through company tools to identify in store needs and implement different merchandising techniques to increase sales.
- Conducted staff meetings with sales personnel to introduce merchandising techniques.
- Planned and communicated the shipment delivery report to support the team in product allocation.
- Supported product operations processes such as promotions changes, markdowns, backstock, replenishment and omnichannel initiatives.
Product Operations Specialist
Gap
Seattle, WA
05.2019 - 09.2020
- Planned, received and executed shipment ensuring team productivity to make product available for the customer and omnichannel initiatives.
- Supervised and helped the team execute omnichannel initiatives to guarantee all daily orders were fulfilled and delivered in a timely manner.
- Directed and managed operational procedures such as markdowns and promotions to ensure an exceptional customer experience and store environment.
- Ensured all back of house processes such as backstock and replenishment were executed by standards and in a timely manner.
- Coached and developed team on product standards to ensure a cohesive and organized store environment.
Merchandise Assistant
Jcpenney
San Juan, PR- Seattle, WA
03.2016 - 05.2019
- Assisted with set processes by executing floor moves, graphics placement and visual elements based on company guidance.
- Identified merchandising and replenishment opportunities on the sales floor to increase sales.
- Supported the door to floor team by giving direction of merchandise placement and by putting new merchandise out on the sales floor; creating key statements based on the customer.
- Assisted and maintained fitting rooms and recovery processes in order to ensured a clean and organized store environment.
- Coached and developed sales associates on merchandise and store environment standards and guidelines.
Customer Service Associate
Jcpenney
San Juan, PR
10.2013 - 03.2016
- Provided an outstanding customer service experience by staying active and alert around customer wants and needs on the sales floor, fitting room and cash wrap.
- Collaborated with managers and other team members to solve customer issues.
- Promoted branding initiatives while maintaining product displays to adhere to company standards.
- Exceeded online orders sales quotas quarterly by consistently using effective selling skills.
Education
Bachelor of Arts - Communications
University of Puerto Rico
San Juan, PR2013
Skills
- Customer Oriented
- product styling
- display designs
- process and goal oriented
- Adaptive Team Player
- Multitaskingproblem solving
- collaboration
- Proficient in MS office
- Attention to detail
- positive attitude
- Bilingual: English and Spanish
Timeline
Senior Merchandising Lead
Old Navy
09.2020 - Current
Product Operations Specialist
Gap
05.2019 - 09.2020
Merchandise Assistant
Jcpenney
03.2016 - 05.2019
Customer Service Associate
Jcpenney
10.2013 - 03.2016
Bachelor of Arts - Communications
University of Puerto Rico