Jonathan Del Sol
Orlando,Florida
Summary
Effective at choosing items to fulfill customer orders. Excellent sales, service, and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Diligent College Student focused on Computing Technology and software development and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Online Grocery Associate
Walmart
Orlando, Florida
11.2022 - Current
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Researched products and pricing to ensure accuracy of orders.
- Implemented procedures for processing returns or refunds due to incorrect items ordered by customers.
- Provided training and support for new employees joining the company's online grocery team.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
- Assisted teammates with daily tasks during peak periods.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Asked store associates for help locating missing products.
- Resolved customer concerns and answered questions quickly to maximize satisfaction.
Night Closer
Wendys Restaurant
Orlando, Florida
08.2022 - 11.2024
- Maintained the cleanliness of the store by sweeping, mopping, and organizing shelves.
- Greeted customers upon their arrival and provided customer service.
- Closed registers, balanced tills, and reconciled cash drawers.
- Counted inventory in preparation for restocking.
- Performed daily opening and closing procedures as outlined by management.
- Ensured accuracy of register transactions throughout shift.
- Provided assistance to customers when needed to ensure satisfaction.
- Handled customer complaints professionally and efficiently.
Education
Associate of Science - Computing Technology and Software Development
Valencia College
Orlando 05-2025
High School Diploma -
University High School
Orlando, FL05-2022
Skills
- POS System Operation
- Shelf Stocking
- Product Rotation
- Upselling strategies
- Complaint resolution
- Order Accuracy
- Customer Engagement
- Barcode scanning
- Stock replenishment
- Verifying Order Accuracy
- Prioritizing Orders
- Online Order Processing
- Flexible Schedule
- Attention to Detail
- Heavy Lifting
- Relationship Building
- Customer Service
- Upbeat and Outgoing Attitude
- Decision-Making
- Delivery Management
Certification
- Microsoft Excel Certified
- Microsoft word Certified
- Microsoft Powerpoint Certified
- Adobe Photoshop Certified
Languages
English
Native/ Bilingual
Spanish
Professional
References
References available upon request.
Timeline
Online Grocery Associate
Walmart
11.2022 - Current
Night Closer
Wendys Restaurant
08.2022 - 11.2024
Associate of Science - Computing Technology and Software Development
Valencia College
High School Diploma -
University High School