Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jonathan Denova

Cedar Creek,TX

Summary

As an ambitious individual seeking to broaden my career path, I am currently the owner/operator of my own business, where I wear multiple hats within the company. The majority of my background revolves around pipefitting, where I have honed my skills in soldering, brazing, laying out, and fitting carbon steel pipes for welders. Alongside my technical expertise, I excel in sales and customer service, actively promoting and selling my services to prospects.


Within my business, I employ various strategies such as advertising campaigns to generate leads and engage in both cold calling and warm calling to establish fruitful relationships with potential clients. Additionally, I personally visit homes to provide accurate estimates, effectively showcasing the value of my work and building trust with potential customers.


Moreover, I have brought my experience as a department manager into an already established business, expanding its services and generating a new form of income. In this role, I introduced water restoration services into an existing company, successfully assessing damaged properties, handling the cleaning and storage of damaged items, removing and replacing materials, addressing water damage issues, and ensuring proper sanitization. Alongside these technical responsibilities, I excelled in customer service, answering complaints, explaining job specifications and invoices, and consistently ensuring customer satisfaction throughout the restoration process.


Throughout my career, I have demonstrated self-sufficiency, handling all necessary tasks and utilizing my broad knowledge of tools and equipment without the need to rely on others. With my strong technical skills, sales acumen, and dedication to customer service, I consistently deliver professional and timely results in both pipefitting and water restoration. As the owner/operator of my own business, I combine my technical expertise, sales and customer service prowess, and department management experience to drive success and growth, providing exceptional services to clients while adhering to personal safety standards.

Overview

9
9
years of professional experience

Work History

Owner/Operator

DIrtex Austin LLC
07.2021 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained, mentored and motivated new sales representative's/technicians to perform daily business functions.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Promoted and up-sold products and services to meet needs of customers.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Trained and mentored new sales representatives.
  • Generated new leads through networking and advertising.
  • Utilized CRM software to manage customer accounts and track performance metrics.

Department Manager

3E1D Services LLC
01.2021 - 10.2022
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Communicated with managers of other departments to maintain transparency.
  • Created and enforced department policies, procedures and standards to establish productivity and quality.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Responded immediately to calls from personnel to assess emergency floods.
  • Handling any issues caused by water damage, including drying out the area and removing mold.
  • Cleaning and storing damaged properties until they can be returned to the home.
  • Assessing damaged properties to see what can be saved.
  • Answering complaints, explaining job specifications and invoices, and performing other customer service duties.

Carpet Cleaning Technician

Colors Unlimited
07.2020 - 12.2020
  • Knowledge on how to operate Truckmount equipment to remove dirt, tough stains, paint and mold from carpets and upholstery.
  • Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery.
  • Performed specialty treatments on stains.
  • Operated in equipment safely and took care to watch out for children and pets.
  • Cared for vehicle interiors, including seats and flooring.
  • Supervised supplies in inventory and submitted requests for items requiring immediate reorder.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems.
  • Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.

Carpet Cleaning Technician

K&M Steam Cleaning
05.2018 - 10.2020
  • Identified and analyzed customer concerns about stains and damages to anticipate needs and build lasting relationships.
  • Inspected cleaning sites to provide cost estimates to customers.
  • Cleaned home carpets, tile, grout, area rugs, mattresses and upholstery.
  • Provided exceptional service for each customer to achieve complete satisfaction.
  • Performed specialty treatments on stains.

Pipefitter Journeyman

Airco Mechanical Air Conditioning & Heating
06.2014 - 05.2020
  • Worked with certified pipe welders by providing accurate pipe preparation and fitting.
  • Filled pipe systems with water and air to determine if a system is leaking.
  • Renovated plumbing and HVAC systems.
  • Worked directly from blueprints, patterns, sketches and specifications.
  • Adhered to all safety protocols and safe work practices to reduce likelihood of injury.
  • Secured pipes to structures with clamps, brackets and hangers.
  • Clamped, held, tack-welded, heat-bent, ground and bolted component parts to achieve required configurations and positions.
  • Supervised apprentices and offered specific recommendations to improve work quality.

Education

High School Diploma -

Lyndon B. Johnson Early College High School
7309 Lazy Creek Dr, Austin, TX 78724
2014

Skills

  • HVAC
  • Plumbing
  • Protocols
  • Safety
  • Tile and grout care
  • Carpet types expertise
  • Daily reports
  • Friendly service mentality
  • Payment processing
  • Sales expertise
  • Complaint resolution
  • Order fulfillment
  • Creative problem solving
  • Leadership and People Development
  • Product Knowledge
  • Lead Generation

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Owner/Operator

DIrtex Austin LLC
07.2021 - Current

Department Manager

3E1D Services LLC
01.2021 - 10.2022

Carpet Cleaning Technician

Colors Unlimited
07.2020 - 12.2020

Carpet Cleaning Technician

K&M Steam Cleaning
05.2018 - 10.2020

Pipefitter Journeyman

Airco Mechanical Air Conditioning & Heating
06.2014 - 05.2020

High School Diploma -

Lyndon B. Johnson Early College High School
Jonathan Denova