Jonathan Diaz
Stockton,US
Summary
A self-motivated student that brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
4
4
years of professional experience
Work History
Production Assistant /Reconditioning Manager
PACIFIC COAST PRODUCERS
05.2021 - Current
- Navigated and used an employee software training platform to present and track employee assigned learning plan progress
- Facilitated required training sessions to ensure the organization is compliant with Safe Quality Food and Cal-OSHA standards
- Worked closely with management on safety issues
- Assisted in contact tracing for Covid-19 outbreak testing & Organized hearing test for 300 plus employees
- Overlooked the Reconditioning Department
- Coordinated production requirements with material handling and staffing functions.
- Partnered with human resources on training compliance and performance progression methodologies.
Customer Service Representative
Yellow Dog Windows
07.2022 - 06.2023
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Composed grammatically correct, clear and concise email responses to reflect company tone and style.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Data Entry Clerk Intern
PACIFIC COAST PRODUCERS
06.2019 - 08.2019
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Followed data program techniques and procedures to maintain data entry requirements.
- Detected flaws in customer and account data, resolving issues and communicating with supervisors.
- Audited new data, identifying potential issues and corroborating reports.
Education
Process of Degree - Information Technology
San Joaquin Delta College
Stockton, CA05.2025
High School Diploma -
Franklin High School
Stockton, CA12.2020
Skills
- Customer Service
- Multitasking and Prioritization
- Data Entry and Creative problem solving
- Work Planning and Organization
- MS Office Proficiency & Word
- Administrative and Office Support
- Document and Records Management
- Computer Proficiency
Timeline
Customer Service Representative
Yellow Dog Windows
07.2022 - 06.2023
Production Assistant /Reconditioning Manager
PACIFIC COAST PRODUCERS
05.2021 - Current
Data Entry Clerk Intern
PACIFIC COAST PRODUCERS
06.2019 - 08.2019
Process of Degree - Information Technology
San Joaquin Delta College
High School Diploma -
Franklin High School
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