Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Jonathan Dillard

Conway,AR

Summary

Dynamic professional with a proven track record at Enterprise Rent-A-Car, excelling in staff training and customer service. Skilled in curriculum development and classroom management, I adapt lessons to diverse learning styles while fostering effective communication. Committed to enhancing educational experiences through innovative instructional technology and strategic problem-solving.

Overview

14
14
years of professional experience

Work History

Substitute Teacher

ESS
Conway, AR
01.2024 - Current
  • Collaborated with full-time teachers to ensure curriculum continuity.
  • Adapted lesson plans based on student needs and learning styles.
  • Communicated effectively with students, parents, and staff regarding classroom dynamics.
  • Utilized educational technology tools to enhance lesson delivery and student interaction.
  • Enforced classroom routines to keep students on schedule and operating at consistent level.

Branch Manager

Enterprise Rent-A-Car
Little Rock, AR
01.2021 - 09.2023
  • Managed daily operations and ensured compliance with company policies.
  • Supervised staff performance and provided training for new employees.
  • Improved customer service by addressing inquiries and resolving complaints.
  • Coordinated branch activities and scheduled staff shifts effectively.
  • Conducted regular branch meetings to communicate updates and expectations.
  • Implemented marketing strategies to promote branch services in the community.

Restaurant Manager

The Village Steakhouse
Star City, AR
08.2015 - 07.2019
  • Oversaw daily restaurant operations and staff management at a high-end steakhouse.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Implemented inventory control systems to manage food and beverage supplies efficiently.
  • Trained new employees on service standards and operational procedures effectively.
  • Monitored compliance with health and safety regulations in the kitchen and dining area.

Hospitality Intern

Heartland Center - Parkville MO
Parkville, MO
05.2013 - 07.2015
  • Assisted guests with check-in and check-out procedures efficiently.
  • Maintained cleanliness and organization in dining areas and guest facilities.
  • Collaborated with kitchen staff to ensure timely meal service for guests.
  • Handled customer inquiries and resolved issues with professionalism and courtesy.
  • Supported event setup and breakdown for various functions at the center.

Delivery Driver

Mazzios Pizzaria
Monticello, AR
05.2011 - 05.2013
  • Delivered packages efficiently within designated routes and schedules.
  • Ensured vehicle maintenance through regular inspections and servicing.
  • Navigated using GPS systems to optimize delivery routes effectively.
  • Provided excellent customer service during package drop-offs and pickups.
  • Collaborated with team members to coordinate timely deliveries.

Education

Master of Science - Industrial/Organizational Psychology

Grand Canyon University
Phoenix, AZ
08-2021

Master of Arts - Education

Southern Arkansas University
Magnolia, AR

Master of Science - Clinical Psychology

Southern Arkansas University
Magnolia, AR

Skills

  • Curriculum development
  • Classroom management
  • Instructional technology
  • Lesson adaptation
  • Student assessment
  • Communication strategies

Accomplishments

  • Boy Scouts of America - Eagle Scout - 2011

Timeline

Substitute Teacher

ESS
01.2024 - Current

Branch Manager

Enterprise Rent-A-Car
01.2021 - 09.2023

Restaurant Manager

The Village Steakhouse
08.2015 - 07.2019

Hospitality Intern

Heartland Center - Parkville MO
05.2013 - 07.2015

Delivery Driver

Mazzios Pizzaria
05.2011 - 05.2013

Master of Science - Industrial/Organizational Psychology

Grand Canyon University

Master of Arts - Education

Southern Arkansas University

Master of Science - Clinical Psychology

Southern Arkansas University

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