JONATHAN D. MOORE
Tampa,FL
Summary
Detail-oriented Security Professional experienced in conducting surveillance and managing access control to prevent unauthorized entry. Utilized strong observational skills to identify and address potential security threats effectively. Knowledgeable in emergency response procedures, ensuring swift and appropriate action during incidents.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Security Officer
SeaWorld Entertainment
2026.02 - Current
- Responded swiftly to emergency situations, coordinating with law enforcement as needed.
- Conducted routine patrols to identify and address potential hazards or safety concerns.
- Responded swiftly to emergency situations, coordinating with law enforcement.
- Trained new security personnel on policies, procedures, and best practices for incident response.
- Maintained accurate incident reports, ensuring documentation aligns with regulatory requirements.
- Greeted guests professionally and courteously to cultivate a welcoming atmosphere while making safety a top priority.
Member Resolutions/Collections Agent
GTE FINANCIAL
2021.11 - 2025.12
- Calling members who are past due on their loans of multiple types and trying to either collect a payment or come up with a plan to make a payment in a timely manner to keep the account and their relationship with GTE in acceptable standing.
- Analyzed accounts to identify delinquent payments and develop tailored collection plans.
- Guided team members in best practices for handling complex collections cases, enhancing overall performance.
Classroom Support Specialist
ULTIMATE MEDICAL ACADEMY
2021.05 - 2021.11
- Part of a team that worked together to help students access their online course and troubleshoot any technical issues they may have including password resets and course work not responding
- Provided technical support to students and faculty, resolving issues efficiently and enhancing user satisfaction.
- Managed help desk operations, ensuring timely responses to inquiries and maintaining high service quality.
- Developed training materials for software systems, improving staff proficiency and reducing onboarding time.
Education
HIGH SCHOOL DIPLOMA - High School Dipolma
Thomas Jefferson High School
Tampa2012-07
ASSOCIATES OF ARTS - Finance
HILLSBOROUGH COMMUNITY COLLEGE
Tampa2026-09
Skills
- Communication, Problem Solving, Time Management, Tech proficiency, Attention to Detail, Critical Thinking
- Metal detector operation
- Weapons training
- Crowd management
- Communication
- Emergency response
- Attention to detail
- Time Management
- Computer Literacy
- Critical Thinking
- Conflict resolution
Certification
- Adult & Pediatric CPR/AED Training - Completed 03/12/2026 Valid until 03/12/2028
Timeline
Security Officer
SeaWorld Entertainment
2026.02 - Current
Member Resolutions/Collections Agent
GTE FINANCIAL
2021.11 - 2025.12
Classroom Support Specialist
ULTIMATE MEDICAL ACADEMY
2021.05 - 2021.11
ASSOCIATES OF ARTS - Finance
HILLSBOROUGH COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA - High School Dipolma
Thomas Jefferson High School