Jonathan Done
Miami,FL
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
Work History
Server Assistant
Erba
09.2023 - 06.2024
- Assisted servers in delivering food and beverages to enhance guest satisfaction.
- Implemented best practices for table settings, enhancing overall presentation and guest perception.
- Supported management in special event setups, ensuring adherence to quality standards and timelines.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained cleanliness and organization of dining areas to ensure efficient service flow.
Server
Benvenuto Restaurant
10.2022 - 11.2023
- Deliver food and drinks to customers accurately and promptly.
- Resolve customer complaints quickly and efficiently, leading to increased guest satisfaction ratings.
- Persuade guest purchase by enticing with higher margin items and add-ons.
- Collaborated with kitchen staff in providing personalized guest experiences.
Server Assistant
Mizner Country Club
01.2020 - 10.2022
- Provided exceptional customer service in a fast-paced environment.
- Operated POS system and took payments from customers.
- Worked collaboratively with other servers and bartenders to ensure smooth operation.
- Greeted and accommodated guests, building a positive experience from the first interaction.
- Maintained knowledge of all menus and daily specials.
Store Associate
ALDI
11.2017 - 01.2020
- Restocked shelves, racks, and bins with the latest merchandise, and changed signage to highlight special offers.
- Ensured store, product, and promotion knowledge was current to drive consistent sales.
- Processed sales and returns using POS system.
- Provided assistance and information to shoppers on merchandise and product features.
- Assisted customers professionally and politely, providing positive customer service and sales support.
- Maintained store cleanliness and organization to enhance shopping experience for customers.
Education
GED -
Miami Dade College
03.2018
Certified Audio Engineer (CEA) - undefined
Broward College
05.2022
Skills
- POS Knowledge
- Computer Literacy
- Upselling
- Bilingual
- Strong Communication
- Teamwork
- Fast-Learner
- Friendly Demeanor
- Problem-Solving
- Exceptional customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server Assistant
Erba
09.2023 - 06.2024
Server
Benvenuto Restaurant
10.2022 - 11.2023
Server Assistant
Mizner Country Club
01.2020 - 10.2022
Store Associate
ALDI
11.2017 - 01.2020
Certified Audio Engineer (CEA) - undefined
Broward College
GED -
Miami Dade College
Section name
- Dear Hiring Manager
- I am writing to apply for the Server position. I bring over five years of experience in the hospitality industry and a deep understanding of personalized guest experiences.
- My time at Benvenuto Restaurant has given me valuable insight into delivering exceptional customer service while promoting high-margin items and add-ons. My expertise includes problem-solving, computer literacy, memorization, teamwork, and strong communication skills – which I honed during my 2+ year tenure at Mizner Country Club.
- In addition to my professional experience, I am bilingual (English/Spanish) with a high school equivalency diploma from Miami Dade College (2018).
- My knowledge and experience make me an ideal candidate for this position. I would love the opportunity to discuss how my qualifications can benefit your team’s mission in further detail. Again, I appreciate your consideration.
- Best regards
- Jonathan Done