Katelyn Fetting
Mt. Dora,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Samurai Sushi
Heathrow, FL
10.2023 - Current
- Greet guests and take their orders
- Serves patrons with food and beverages in a positive and friendly manner.
- Provides information to help food and beverage selections.
- Presents ordered choices in a prompt and efficient manner.
- Maintains dining ambiance with an enthusiastic attitude.
- Prepares room for dining by clothing tables and setting decorations, condiments, candles, napkins, service plates, and utensils.
- Obtains revenues by totaling charges, issuing bills, accepting payments, delivering bills and payments to host, and returning change or credit card and signature slip to patrons.
- Take to go orders, package orders and have them ready in a efficient time
Team Member
Tractor Supply
Eustis, FL
07.2022 - Current
- Efficiently operate POS machine
- Handle multiple forms of payment daily
- Solve customer issues and assist them with any concerns
- Stocking items
- Work fluidly in a team environment
Cashier
Lowe's Home Improvement
Mount Dora, FL
12.2020 - 03.2022
- Greeted customers
- Answered customers' questions
- Resolved customer complaints
- Worked the cash register
- Assisted customers in finding items
- Dealt with money
- Important interactions with customers
- Operated POS system
Receptionist
Great Clips
Mount Dora, FL
02.2020 - 09.2020
- Greeted and interacted with customers while checking them in, helped answer any questions they had or solved any present issues
- I also assisted in the sales of products
Kitchen Staff
Oak Haven Farms
Sorrento, FL
01.2019 - 01.2020
- I worked in the kitchen making and prepping desserts and strawberries! i learned a lot about customer service there and enjoyed the job.
Education
High school diploma -
Mount Dora Highschool
05.2021
Some College (No Degree) - General Education
Valencia College
Orlando, FLSkills
- Team Member
- Retail Sales
- Computer skills
- Customer service (6 years)
- Guest Services
- Google Docs
- POS knowledge
- POS
- Cashiering
- Cash Handling
- Organizational Skills
- Complaint Resolution
- High-Energy Attitude
- Positive and Professional
Certification
Food Safety Certification, 03/01/18, Present
References
References available upon request.
Timeline
Server
Samurai Sushi
10.2023 - Current
Team Member
Tractor Supply
07.2022 - Current
Cashier
Lowe's Home Improvement
12.2020 - 03.2022
Receptionist
Great Clips
02.2020 - 09.2020
Kitchen Staff
Oak Haven Farms
01.2019 - 01.2020
High school diploma -
Mount Dora Highschool
Some College (No Degree) - General Education
Valencia College
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