Jonathan Douglas Adams
Denver,CO
Summary
Seasoned Senior Project Manager with relevant experience in coordinating large-scale projects, managing diverse teams, and driving overall project success. Strong in initiating and planning stages of project management, leveraging strong communication and negotiation skills to manage stakeholder expectations. Have consistently made significant impacts by ensuring timely delivery of projects without compromising quality standards. Display leadership qualities and decision-making abilities that foster team collaboration and efficient problem resolution.
Overview
16
16
years of professional experience
Work History
Senior Project Manager (Contract)
Guild
Denver, CO
04.2024 - 01.2025
- Managed premier marketing projects partnering with prestigious organizations like the International Olympic Committee and Team USA.
- Developed comprehensive framework for marketing project management to enhance operational efficiency.
- Improved and standardized project management tool and database usage and optimization (SQL, Salesforce, Asana, Confluence)
- Enabled full marketing team on program and project management mechanics and philosophy to increase project efficiency, including team-wide live video training sessions and individual project management sessions.
Program Manager, Executive PMO
ServiceTitan
Glendale, CA
07.2022 - 03.2024
- Oversaw key initiatives and objectives directed by the organization's senior leadership, reporting directly to the SVP of Operations.
- Helped generate $16.5M in CARR while creating over $2M in annual company cost savings.
- Notable areas of emphasis included: Pro product organization, development, and release, Product Go-to-Market/New Product Introduction process codification, Data systems integration and enhancement, Customer success and support infrastructure, Company-wide pricing and packaging adjustments, Company internal tool optimization, development, and expansion
- Utilized tools like Salesforce, Jira, Confluence, Airtable, Miro, Asana, Excel, and Smartsheets to manage projects efficiently.
Program Manager, Operations
Guild
Denver, CO
04.2021 - 06.2022
- Oversaw program operations design process and coordinated three-party execution plans.
- Designed and maintained standard operating procedures to ensure uniformity across three-party operations.
- Directed efforts to establish essential connections with external corporate and academic stakeholders via operational working sessions.
- Exhibited skills in using various visual and project management tools such as Asana, Confluence, Lucidchart, and Miro.
- Notable projects include: Leading and project managing Wal-Mart commercial driver’s license program, Advancing PepsiCo applied learning initiatives, Leading program operations design for several full-scale partner launches, including 2U, Oregon State University, Louisiana State University, Valencia College, University of Massachusetts, and others, Spearheading development of codified workstream deliverables across team
Senior Associate, Program Management
Guild
Denver, CO
01.2020 - 04.2021
- Led crucial projects for the learning marketplace team to enhance program management.
- Collaborated with stakeholders to develop scalable processes and align programming with quality standards.
- Designed and implemented an externship process for our health and wellness students affiliated with Wal-Mart and launched two brand new skilled trades programs
- Coordinated with various teams to launch and onboard academic programs with corporate partners.
- Streamlined information flow between departments and coaching teams.
Associate Manager of Success
Guild
Denver, CO
03.2019 - 01.2020
- Directed efforts of advising team across five skilled trades and two health and wellness programs.
- Collaborated with client-facing and academic operations teams for program enhancements.
- Oversaw and advanced team projects, elevating needs to relevant parties.
- Engaged consistently with educational partners to discuss potential enhancements.
- Achieved program graduation rate exceeding 500 students.
Success Advisor, Senior/Team Lead
Guild
Denver, CO
07.2016 - 03.2019
- Served thousands of students as an advisor and coach for university, pre-collegiate, and skilled trades programs
- Functioned as senior advisor and contributed to team leadership.
Assistant Director of Advising
The Community College of Aurora
Aurora, CO
12.2015 - 07.2016
- Directed academic operations as Assistant Director of advising at Community College of Aurora – CentreTech Campus.
- Advised transfer, new, continuing, and ESL students from matriculation to graduation.
- Oversaw the recruitment, training, and scheduling of new full- and part-time advising staff.
- Co-chaired Advising Model Implementation Committee, conducting research and development for improvements.
Student Services Specialist
The Community College of Aurora
Aurora, CO
08.2013 - 12.2015
- Supported students in degree planning and coursework advice.
- Presented to GED and ESL classrooms on higher education admissions, diversity, expectations, goal-setting to recruit students.
- Implemented holds on student accounts and managed document reviews for processes related to residency, transcripts, suspensions, and appeals.
Transfer Navigator
The Community College of Aurora
Aurora, CO
02.2014 - 08.2014
- Directed students through transition pathways from community college to four-year institutions.
- Collaborated with the Colorado Community College System to analyze data aimed at boosting retention, transfer success, and student services.
Admissions Specialist
The Community College of Aurora
Aurora, CO
06.2009 - 08.2013
- Provided students with knowledgeable assistance in all enrollment processes, demonstrating thorough and detailed understanding of college registration tools and procedures
Education
Bachelor of Arts - Political Science, International Studies
University of Denver
Skills
- Agile project management
- Waterfall project management
- Salesforce
- Jira
- Confluence
- Airtable
- Miro
- Asana
- Excel
- Smartsheets
Timeline
Senior Project Manager (Contract)
Guild
04.2024 - 01.2025
Program Manager, Executive PMO
ServiceTitan
07.2022 - 03.2024
Program Manager, Operations
Guild
04.2021 - 06.2022
Senior Associate, Program Management
Guild
01.2020 - 04.2021
Associate Manager of Success
Guild
03.2019 - 01.2020
Success Advisor, Senior/Team Lead
Guild
07.2016 - 03.2019
Assistant Director of Advising
The Community College of Aurora
12.2015 - 07.2016
Transfer Navigator
The Community College of Aurora
02.2014 - 08.2014
Student Services Specialist
The Community College of Aurora
08.2013 - 12.2015
Admissions Specialist
The Community College of Aurora
06.2009 - 08.2013
Bachelor of Arts - Political Science, International Studies
University of Denver
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