Jonathan D. Robinson
Mandeville,LA
Summary
Results-driven Regional Director of Operations with a strong record in managing a $25M+ portfolio across senior living communities. Consistently achieved operational excellence by delivering 103% ULP to budget and maintaining 100% client retention. Proven ability to implement strategic initiatives that enhance service delivery and elevate resident satisfaction.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Regional Director of Operations
CCL Hospitality
04.2024 - Current
- Directed a $25M+ portfolio over 10 Senior Living Communities, ensuring operational excellence, financial performance, and regulatory compliance
- Held full P&L accountability for $25M+ in annual revenue, including budgeting, forecasting, and variance management
- Managed multi-layer workforce of 11 direct reports and 320+ frontline employees, enhancing accountability and engagement to ensure consistent operational execution
- Oversee operations across multiple brands — Unidine, Morrison Living, and Culinary Services Group — ensuring alignment to brand standards and service delivery
- Led executive-level client relationships, aligning performance with contract standards, client expectations, and long-term partnership goals
- Achieved 100% client retention through proactive engagement, service recovery, and structured communication
- Directed Quarterly Business Reviews (QBRs), providing data-driven insights, performance trends, and strategic recommendations to senior stakeholders
- Delivered 103% ULP to budget through disciplined labor optimization and cost control strategies
- Implemented standardized operating rhythms and KPI dashboards to drive consistency and accountability across all locations through structured site visit cadences
- Improved guest satisfaction through quality audits, inspections, and corrective action planning
- Collaborated with Coreworks Environmental Services to integrate dining and support services, improving operational performance and increasing client satisfaction
- Built and developed high-performing leadership teams while strengthening bench strength and succession planning
- Provided coaching, performance management, and leadership development to elevate execution across all levels
- Partnered cross-functionally with Sales, Business Development, Finance, Supply Chain Management, Food Buy GPO, Corporate Executive Chefs, Marketing, Nutrition & Wellness, and Legal teams to align operations with growth strategy and contractual obligations
- Compass Group USA
District Manager
Cura Hospitality
05.2020 - 04.2024
- Directed 24 healthcare and senior living dining accounts across 7 states, generating $28M+ in annual revenue
- Managed full operational P&L, overseeing labor management, cost control, service delivery, and regulatory compliance to ensure financial health
- Drove operational excellence across all accounts by implementing standardized operating rhythms, reporting structures, and KPI accountability systems
- Stabilized underperforming accounts by deploying targeted action plans, leadership restructuring, and operational resets
- Enhanced client relationships through consistent engagement and proactive issue resolution, ensuring 100% client retention
- Improved overall financial performance, achieving 113% ULP to budget through disciplined labor management and cost optimization strategies
- Led and developed a multi-layer leadership structure including Directors, Area Managers, and General Managers
- Directed regional teams, aligning operations with company strategy and priorities to drive effective execution
- Partnered with senior client stakeholders and corporate leadership to drive satisfaction, retention, and long-term growth
- Maintained strict compliance with all federal, state, and company foodservice and healthcare regulations across all locations
- Supported new account transitions and operational start-ups, ensuring smooth onboarding and early performance stabilization
- Elior North America
- District Manager of the Year – 2023
Systems Operation Manager
Aramark
New Orleans, Louisiana
02.2019 - 05.2020
- LCMC Health – University Medical Center
- Managed daily operations for efficient systems functionality and service delivery.
- Supervised team members to ensure compliance with operational standards and policies.
- Implemented process improvements to enhance workflow efficiency and reduce delays.
Food & Nutrition Director
Alexander Milne Developmental Services
04.2013 - 02.2020
- ICF-IDD
- Supervised meal preparation and service for individuals with developmental disabilities.
- Developed nutritious menus tailored to client dietary needs and preferences.
- Trained staff on food safety standards and proper food handling techniques.
Assistant Food and Beverage Manager
Beau Rivage
Biloxi, Mississippi
05.2011 - 04.2013
- MGM Resorts International
- Assisted in managing daily food and beverage operations at luxury resort.
- Coordinated staff schedules to ensure optimal service levels throughout shifts.
- Oversaw inventory management, tracking supplies and ordering stock as needed.
Education
MBA - Project Management
Capella University
08-2027
BS - Nutrition & Dietetics
University of Alabama
BSBA - Business Administration
University of Southern Mississippi
Skills
- P&L leadership
- Multi-Site Operations
- Operational Excellence
- Regulatory compliance management
- Quality compliance
- Budget Management
- Performance improvement
- Operational Risk Management
- Strategic planning and execution
- Client management
- Client relationship management
- Business Development
- Team coaching
- Operational Risk Management
- Operational Risk Management
Personal Information
Title: Regional Director of Operations | Healthcare & Senior Living
Certification
- ServSafe Instructor & Proctor, 2027
- E-Finance Champion
Results And Recognition
District Manager of the Year, 2023, Achieved 113% ULP to Budget through strategic labor and cost management., Delivered 100% Client Retention across multi-state portfolio., Successfully stabilized underperforming accounts while sustaining overall portfolio growth.
Executive Strengths
- Multi-Site Operations
- Financial & P&L Leadership
- Client Relationship Management
- Operational Excellence
- Team Development & Coaching
- Business Development
- Quality & Compliance
- Strategic Planning
- Performance Improvement
Accomplishments
- FY24 District Manager of the Year
Affiliations
- Krewe of Thoth
- Krewe of Pygmalion
- Irish Channel Marching Krewe
Timeline
Regional Director of Operations
CCL Hospitality
04.2024 - Current
District Manager
Cura Hospitality
05.2020 - 04.2024
Systems Operation Manager
Aramark
02.2019 - 05.2020
Food & Nutrition Director
Alexander Milne Developmental Services
04.2013 - 02.2020
Assistant Food and Beverage Manager
Beau Rivage
05.2011 - 04.2013
MBA - Project Management
Capella University
BS - Nutrition & Dietetics
University of Alabama
BSBA - Business Administration
University of Southern Mississippi