Amanda Estremera
Garfield
Summary
Detail-oriented professional with over 5 years of experience in customer support, healthcare support, and administrative operations. Skilled in managing high-volume communication, maintaining accurate records, coordinating schedules, and resolving client needs efficiently. Experienced in documentation, case management, and front desk operations within fast-paced environments requiring strong multitasking and attention to detail. Trusted to work independently with minimal supervision while maintaining accuracy, professionalism, and accountability. Seeking remote opportunities in customer support, administrative coordination, or operations support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Direct Support Professional
New Concepts for Living
Garfield
08.2022 - Current
- Supported medical-level homes, delivering personalized assistance to individuals needing full daily living support.
- Primarily provided direct support for 10 individuals in three group homes with varying care levels.
- Executed 10-hour awake overnight shifts independently, serving as primary staff for one residential home with four clients.
- Ensured client safety, supervision, care routines, and documentation with minimal oversight during overnight shifts.
- Administered and documented medications accurately while ensuring compliance with care plans and physician orders.
- Accompanied clients during hospital visits, ensuring supervision and continuity of care throughout stays.
- Transported clients to day programs, adhering to strict schedules for timely arrivals and accountability.
- Monitored client safety through body checks and environmental supervision according to established protocols.
Daycare & Boarding Associate
Westwood Regional Veterinary Hospital
Westwood
10.2021 - 01.2022
- Supervised the daily care, safety, and well-being of 20+ animals per day, including dogs and pigs, in boarding and daycare services
- Coordinated high-volume care schedules and monitored multiple animals simultaneously to ensure optimal care in a structured facility
- Observed pets during group play and individual activity sessions to ensure safe interaction and appropriate behavior
- Followed detailed feeding instructions, medication schedules, and species-specific diets with accuracy and consistency
- Updated pet owners on behavior and daily status to foster trust and enhance communication
- Reported health, behavior, or safety concerns promptly to veterinary staff or management
- Ensured cleanliness of kennels, play areas, and equipment, adhering to strict sanitation protocols to promote health and safety
- Supported a fast-paced environment requiring multitasking, attention to detail, and animal handling skills
Veterinary Receptionist / Veterinary Assistant
Carlstadt Animal Hospital
Carlstadt
05.2019 - 06.2020
- Coordinated appointment scheduling, multi-line phone communication, client check-in/check-out, billing, and daily reception duties to ensure smooth front desk operations
- Performed dual role supporting front desk operations and hands-on veterinary clinical assistance in a high-volume animal hospital
- Balanced administrative responsibilities with hands-on patient care while multitasking in a fast-paced environment
- Supported veterinarians and technicians with animal handling, restraint, exam preparation, and basic clinical procedures to enhance patient care
- Assisted with surgical preparation, patient monitoring support, and recovery care under veterinary supervision
- Prepared exam rooms, sterilized equipment, and maintained strict sanitation and safety standards
- Maintained accurate electronic medical records and updated patient/client information with strong attention to detail
- Delivered treatment instructions, care updates, discharge information, and follow-up plans to pet owners, ensuring clear communication and client understanding
- Supported medication preparation, inventory organization, and sample handling under veterinary supervision
Security Officer
APG Security / MetLife Stadium
East Rutherford
09.2018 - 12.2019
- Conducted bag checks and security screenings to enhance safety while delivering professional customer service
- Monitored access points and verified credentials to uphold venue security protocols
- Patrolled and secured train/transit areas to support crowd flow and public safety
- Enforced stadium policies, including preventing alcohol from leaving designated areas
- Resolved incidents and escalated concerns to ensure prompt response from appropriate personnel.
- Communicated effectively with guests, staff, and emergency personnel during events
- Maintained calm decision-making in fast-paced, high-pressure situations
- Provided guest assistance and answered directions/questions in a high-traffic stadium environment
Education
High School Diploma -
Clifton High School
CliftonSkills
- Case management and client advocacy
- Patient interaction and support
- Client scheduling and service
- Documentation and record keeping
- Customer information and communication tracking systems
- Electronic medical record documentation systems
- Remote communication and collaboration
- Teamwork and office support
- Multitasking and time management
- Problem solving and conflict resolution
- Confidential information handling
Certification
- CPR Certified
- Clean Driving Record
Timeline
Direct Support Professional
New Concepts for Living
08.2022 - Current
Daycare & Boarding Associate
Westwood Regional Veterinary Hospital
10.2021 - 01.2022
Veterinary Receptionist / Veterinary Assistant
Carlstadt Animal Hospital
05.2019 - 06.2020
Security Officer
APG Security / MetLife Stadium
09.2018 - 12.2019
High School Diploma -
Clifton High School