Summary
Overview
Work History
Education
Skills
Leadership Experience
References
Communication Skills
Timeline
Generic

Jonathan E. Hernandez

Sacramento,CA

Summary

To obtain a position where my excellent communication skills and passion for improving can be utilized to provide exceptional customer service and build lasting relationships. I am a highly motivated individual with a proven track record of delivering excellent service and support, and I’m eager to contribute my skills to your team.

Overview

3
3
years of professional experience

Work History

Membership Services Representative

YMCA Superior California
05.2024 - Current
  • Assisted prospective and established members in person or by telephone.
  • Helped members navigate systems, pay for services and resolve different concerns.
  • Created successful sales presentations to highlight membership, overcome objections and close sales.
  • Maintained strict safety standards facility-wide and with every group.
  • Coordinated enrollment and onboarding of new members with associated feeds and paperwork.
  • Led tours of facility to show prospects amenities and other benefits of membership.
  • Built strong donor relationships, acknowledged contributions and reached out for specific needs or yearly renewals.
  • Assisted in the planning and execution of member events to foster a sense of community within the organization.
  • Coordinated closely with other departments such as fitness trainers or guest services teams to ensure seamless support for member needs.
  • Maintained up-to-date records on member accounts, facilitating accurate billing and reporting processes.

Document Management Technician

ExamWorks
11.2022 - 03.2023
  • Maintenance of company documents
  • Store, catalog, and retrieve documents, including maintaining paper files, electronic files, or even databases
  • Develop and support systems for document storage and are responsible for document security and access and work in a range of healthcare, legal, and finance industry
  • Organizational skills, attention to detail and excellent written and verbal communication
  • Documentation
  • Data entry
  • Manages office documents and organizes archived documents for coworkers

Valet

Propark Mobility
10.2021 - 04.2022
  • Responsible for driving, parking, and retrieving guest vehicles to ensure a smooth and welcoming experience upon their arrival and departure
  • Returns vehicles from the parking lot promptly and safely and provides excellent customer service to each guest
  • Direct traffic in the parking area as needed and assist guests in entering and leaving the parking lot
  • Answer guests' questions regarding local attractions, hotel amenities and other available services
  • Collect and accurately label keys belonging to guests to ensure their proper return
  • Operate vehicles safely and responsibility
  • Organize and file paperwork regarding guests' vehicles and daily transactions

Case Manager Assistant – Temp. Position

Phoong Law Corp.
08.2021 - 09.2021
  • Answer incoming calls
  • Respond to client emails
  • Customer service
  • Set-up client accounts
  • Request bills and records
  • Fax and file paperwork
  • Experience using Microsoft Office 365 and Excel

Education

Kinesiology -

West Valley College
Saratoga, CA
06.2016

High School Diploma -

Pioneer High School
San Jose, CA
01.2012

Skills

  • Membership processing
  • Data entry proficiency
  • CRM software expertise
  • Up-selling techniques

Leadership Experience

I possess traits such as inspiration, direction, decision-making skills, active listening, approachability, constructive feedback, leading by example, transparency, and accountability.

References

Available upon request.

Communication Skills

As an ambivert, I possess both introverted and extroverted qualities that can impact my communication style. However, I have developed proficient communication skills that allow me to effectively communicate with others, regardless of their personality type. I’m grounded in my ability to adapt to different communication styles, listen actively, connect with others, and effectively convey my own thoughts and ideas.

Timeline

Membership Services Representative

YMCA Superior California
05.2024 - Current

Document Management Technician

ExamWorks
11.2022 - 03.2023

Valet

Propark Mobility
10.2021 - 04.2022

Case Manager Assistant – Temp. Position

Phoong Law Corp.
08.2021 - 09.2021

High School Diploma -

Pioneer High School

Kinesiology -

West Valley College

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Jonathan E. Hernandez