Jonathan Embrey
San Antonio,TX
Summary
Seasoned IT professional with a diverse background in the United States Air Force, poised to transition from active duty in December 2024, possessing 8 years of experience in multiple IT specialized fields. Currently obtaining a TS/SCI clearance and Sec+ certification, proven to be an expert in managing and operating program-related network systems. Extremely passionate in troubleshooting complex issues and delivering effective resolutions, backed by a strong foundation in system administration, networking, and technical implementation planning. Committed to continuous learning and growth, I aim to leverage my skills to excel as a versatile and highly skilled IT technician across diverse IT domains.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Program Manager
United States Air Force, USAF
San Antonio, TX
10.2022 - Current
- Managed Unit Deployment Management duties to ensure real-world deployment readiness for 74 personnel and aligning them with 67 deployment mission requirements.
- Supervised 11 personnel for deployment taskings to ensure logistics requirements were met.
- Completed a 6-month readiness process within 5 days for 6 members in response to short notice deployment taskings.
- Collaborated with various organizations to meet specific training and medical requirements for deploying members.
- Ensured compliance with location-specific Reporting Instructions to meet tasking requirements.
- Utilized official programs to facilitate reclamas, unit mission capability reports, and unit readiness assessments.
- Conducted regular briefings for unit Commander on upcoming deployment taskings and unit capabilities.
- Effectively tracked gaining/losing personnel to guarantee proper in/out-processing.
- Generated a continuity guide for future Unit Deployment Managers to ensure all related tasks are efficiently/effectively completed.
Enterprise Service IT Lead
United States Air Force, USAF
San Antonio, TX
10.2021 - 10.2022
- Supervised a team of 10 IT technicians, providing guidance and support for end-users' support requests, resulting in improved efficiency and customer satisfaction.
- Briefed leadership on critical IT-related issues, facilitating prompt decision-making and resolution of technical challenges.
- Developed comprehensive training materials and conducted training sessions for 11 IT technicians, resulting in a 10% improvement in ticket response and resolution time.
- Managed user/group access within Service Now and constructed dashboards to track high-priority issues, enabling proactive identification and swift resolution of critical IT challenges.
- Provided expert system administration support to end-users, managing software and hardware maintenance with precision and attention to detail.
- Efficiently managed trouble tickets through Service Now and Remedy applications, ensuring timely resolution of IT issues and minimizing downtime.
- Administered 400 network user accounts through Active Directory, DRA Web Console, and NetIQ, ensuring seamless access and security compliance.
- Offered round-the-clock administrative support during network outages, maintaining continuity of operations and minimizing disruptions.
- Tracked patches and security policies for 2.7k systems, providing essential information to IT technicians for timely updates and compliance.
- Managed virtual machines and user profiles in a VDI network using Horizon web GUI, optimizing performance and user experience.
Quality Assurance Manager
United States Air Force, USAF
Las Vegas, NV
10.2019 - 10.2021
- Identified and reported production malfunctions to managers and production supervisors.
- Reviewed staff organization and recommended improvements for daily operations.
- Collected, analyzed, and disseminated statistical data for quality assessment.
- Conducted thorough inspections of products and monitored worker progress during production.
- Led root cause analysis efforts to identify and resolve quality issues and defects within company programs.
Network Analyst
United States Air Force, USAF
Las Vegas, NV
04.2019 - 10.2019
- Evaluated complex computer systems to assess vulnerabilities and mitigate potential risks.
- Monitored system logs for all company computers and devices to track incoming/outgoing network traffic.
- Configured and installed switches to optimize network performance.
- Conducted visual inspections of temperature sensors to ensure the health of servers and network devices.
- Stayed up-to-date on the latest developments in computer and network vulnerabilities, data protection, and encryption techniques.
- Utilized Linux commands to configure SQL servers, deploy Virtual containers/machines, employ Network scanning software, manage firewalls, and extract/decrypt scanned data.
IT Specialist
United States Air Force, USAF
Las Vegas, NV
12.2016 - 04.2019
- Maintained all network devices and mobile devices on Nellis AFB, ensuring seamless operation.
- Imaged, configured, and deployed all USAF-issued workstations.
- Tested and installed motherboards, processors, and graphics cards on corporate desktops and laptops.
- Effectively communicated technical information in clear terms to non-technical individuals.
- Responded to support requests from end-users and provided step-by-step assistance in basic troubleshooting tasks.
- Configured computers, projectors, and microphones for teleconference functions across secured networks.
- Rectified connectivity issues to restore user access to local networks, cloud-based storage, and public web.
- Managed system-wide operating system and software deployments, addressing software upgrade problems.
- Performed troubleshooting and repaired peripheral devices, such as mouse, keyboards, scanners, and monitors/displays.
- Created and repaired network cables to resolve connectivity issues.
- Managed 14k user accounts and 385 administrator accounts to ensure secure client access.
Education
Some College (No Degree) - Information Technology
USAF Technical School
Biloxi, MSSkills
- Network Administration
- Troubleshooting
- Technical Implementation Planning
- Network Security
- System Configuration
- Service Now and Remedy
- Windows OS 7/8/10
- Microsoft Active Directory/NetIQ/DRA Web Console
- Hardware and Software Management
- VMware
- Horizon
- Enterprise M365
- VDI Object Management
- Microsoft SharePoint
- Linux
Certification
- COMPTIA Security+
Timeline
Program Manager
United States Air Force, USAF
10.2022 - Current
Enterprise Service IT Lead
United States Air Force, USAF
10.2021 - 10.2022
Quality Assurance Manager
United States Air Force, USAF
10.2019 - 10.2021
Network Analyst
United States Air Force, USAF
04.2019 - 10.2019
IT Specialist
United States Air Force, USAF
12.2016 - 04.2019
Some College (No Degree) - Information Technology
USAF Technical School