Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
6th Grade Bible Teacher
International Christian School
08.2023 - Current
Developed and instructs a compressive curriculum of the Life of Christ to 6th grade middle school students
Writes and implements lesson plans utilizing Atlas to adhere to school standards
Enhanced students'' understanding of biblical concepts through creative storytelling techniques and real-life examples.
Evaluates student progress through formative and summative assessments
Uses different technology for communication and grading
Business English Tutor
Pyongtaek
02.2023 - Current
Teaches business meeting skills including planning, overseeing, and closing meetings
Increased student comprehension by utilizing personalized teaching methods and adapting to individual learning styles.
Works with student to improve speaking and writing skills by having conversation and speech assignments
Attention is given to increase vocabulary and key expressions for the student.
Teacher
After School English Program
04.2022 - Current
Teaches English conversation, grammar, speaking, reading, and listening to after school elementary students, 1st-6th grade
Communicates with parents quarterly about students' progress and assigns daily homework
Coordinates with Korean co-teachers for best practices to maintain discipline and positive learning environment to promote growth in English.
Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Business English Tutor
Pyongtaek
04.2022 - 12.2022
Taught two VP clients at a semiconductor company to improve their business English receiving and production skills
Assessed the growth of students monthly per rubric system.
Home Room Teacher
Francis Parker Collegiate Pyeongtaek
07.2020 - 03.2022
Taught kindergarten (in charge of a 7 year old class) in the morning and elementary school students in the afternoon
Collaborated with 10 other co-teachers on a daily basis and provided weekly reports to parents
Assessed students on a quarterly basis by implementing quarterly tests and provides the results to parents
Edited students' book reports helping them with their grammar and writing skills
Familiar with American school curriculum.
Operations Manager
Kenko Tea (Amazon Business)
09.2019 - 05.2020
Managed day to day operations for a 7-figure e-commerce business across Amazon, Shopify, and wholesale sales channels
Oversaw and implemented email marketing using Klaviyo platform
Increased revenue from email marketing from 15 - 35% of revenue
Oversaw content marketing and ongoing SEO optimizations to our website, managed our Shopify platform including researching and adding blog content, updating products, and updating images
Improved operational efficiency by streamlining processes and implementing cost-saving measures.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Managed customer service through a 3rd party monitoring app
Ordered product to our 3PL sites in America and Australia
Monitored monthly KPI's across all channels
Completed classes in Udemy and Moz Academy for SEO learning.
Missionary
Onnuri English Ministry/Tyranus International Missions - Thailand
10.2013 - 03.2020
Pioneered a project in Northeast Thailand to aid churches with kids' programs
Volunteered teaching English to schools and foundations
Managed multiple projects to protect kids from dangers online including multiple research projects, data analysis, mapping projects, script writing, and animation project
Coordinated with other foundations and practitioners our findings for best practices.
Strengthened community relations by organizing and participating in outreach programs.
Enhanced cultural understanding by learning local customs and incorporating them into daily interactions.
Developed effective communication skills by interacting with diverse populations in various settings.
Teacher
Baeum Kindergarten
08.2011 - 08.2013
Developed and integrated weekly lesson plans to 5-7 years old students
Taught phonics, reading, and conversation to 6 year old students and math and science to 5-7 years olds
Prepared and led morning circle time and activities
Supervised children on monthly field trips.
Teacher
All Nations Christian Academy
08.2010 - 08.2011
Developed and integrated weekly lesson plans to seventh and ninth graders in Math, Science, and Bible classes
Instructed and supervised P.E.
Supervised grades inputted by colleagues into our online grading system
Had responsibilities as a testing coordinator: coordinates, orders, and supervised the Stanford 10 Test
Maintained a positive learning environment by enforcing the School Code of Conduct
Provided instruction to elementary and middle school ESL students in the areas of Grammar and TOEFL classes.
Education
B.A in Church Ministries with a Bible Concentration -
Southeastern University
Lakeland, Florida
05.2004
Skills
Public Speaking and Effective Communication
Volunteer Coordination
Completed classes in Moz Academy for SEO learning - Backlinks Basics, Keyword Research, Page Optimization, and SEO Fundamentals - Spring 2020
Completed SEO Masterclass in Udemy - Spring 2020
TOEFL Certification - TEFL Academy - Qualify Level 5 Certificate - 168 Hours 30 Hour Add on for Online Learning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
6th Grade Bible Teacher
International Christian School
08.2023 - Current
Business English Tutor
Pyongtaek
02.2023 - Current
Teacher
After School English Program
04.2022 - Current
Business English Tutor
Pyongtaek
04.2022 - 12.2022
Home Room Teacher
Francis Parker Collegiate Pyeongtaek
07.2020 - 03.2022
Operations Manager
Kenko Tea (Amazon Business)
09.2019 - 05.2020
Missionary
Onnuri English Ministry/Tyranus International Missions - Thailand
10.2013 - 03.2020
Teacher
Baeum Kindergarten
08.2011 - 08.2013
Teacher
All Nations Christian Academy
08.2010 - 08.2011
B.A in Church Ministries with a Bible Concentration -
6th Grade Language Arts /6th Grade Social Studies Teacher at east forsyth middle school6th Grade Language Arts /6th Grade Social Studies Teacher at east forsyth middle school
6th Grade Language Arts and Social Studies teacher/7th grade Study Skills teacher at Chilton Middle School6th Grade Language Arts and Social Studies teacher/7th grade Study Skills teacher at Chilton Middle School