Jonathan E Payne
Tomball,TX
Summary
Dynamic bar manager with a proven track record at Prairie Rose Club, excelling in customer service and team leadership. Strong multitasking abilities led to enhanced patron loyalty and optimized inventory management. Recognized for training staff to deliver exceptional experiences while maintaining a clean, safe environment. Highly reliable and dedicated to maximizing profitability.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender
Pickup Status
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Managing Bartender
Stat's Sportsbar and Grill
07.2022 - 10.2024
- Established rapport with clientele through attentive listening skills and genuine engagement in conversations.
- Managed inventory and ordering supplies, resulting in minimized waste and optimized stock levels.
- Trained new bartenders on mixology techniques, customer service standards, and company policies to ensure consistent quality across the team.
- Maximized profitability by implementing cost-effective strategies for purchasing and waste reduction.
- Addressed customer concerns promptly and professionally, leading to enhanced patron loyalty and repeat business.
Bar Manager
Prairie Rose Club
03.2020 - 07.2022
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
CSR, Sales
Farmers Insurance Agency
03.2013 - 09.2016
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Developed an in-depth understanding of product offerings to better assist customers with their purchasing decisions.
Education
High School Diploma -
Magnolia High School
Magnolia, TX05-2004
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Certification
All lines insurance adjuster Texas License
Food manager license Texas
TABC License
Timeline
Bartender
Pickup Status
10.2024 - Current
Managing Bartender
Stat's Sportsbar and Grill
07.2022 - 10.2024
Bar Manager
Prairie Rose Club
03.2020 - 07.2022
CSR, Sales
Farmers Insurance Agency
03.2013 - 09.2016
High School Diploma -
Magnolia High School
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