Jonathan Erwin
Hoyt,KS
Summary
Knowledgeable Route Service Manager with solid background in managing route services and ensuring client satisfaction. Demonstrated ability to streamline operations and enhance service delivery. Proven track record in managing teams and optimizing logistics to meet dynamic customer needs.
Overview
13
13
years of professional experience
Work History
Route Service Manager
UniFirst Corporation
09.2018 - Current
- Increased employee retention, implementing comprehensive training programs for new hires.
- Enhanced customer satisfaction by addressing and resolving service issues promptly.
- Managed inventory levels to ensure timely delivery of products to customers.
- Improved route efficiency by analyzing and optimizing daily schedules and service routes.
- Managed end-of-day DBM process to capture and communicate key service, safety and equipment issues.
Route Sales Representative
UniFirst Corporation
03.2012 - 02.2017
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Collaborated with customers to identify needs and provided catered solutions
Education
High School Diploma -
Southside High School
Fort Smith05-2004
Skills
- Customer Retention
- Multitasking
- Problem-solving abilities
- Reliability
- Team building
Accomplishments
Finished #1 in CFL 3 times in Fiscal 23.
Finished #3 RSM in Fiscal 23.
Finished #3 in Branches Fiscal 23.
A Grade on Service Agreements.
None of this would be possible without the effort of our Team Partners here at 241.
Timeline
Route Service Manager
UniFirst Corporation
09.2018 - Current
Route Sales Representative
UniFirst Corporation
03.2012 - 02.2017
High School Diploma -
Southside High School
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