Jonathan Espinoza
Allentown,PA
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
12
12
years of professional experience
Work History
Service Manager
Honeygrow
Quakertown, Pennsylvania
11.2024 - Current
- Developed and implemented service protocols to enhance operational efficiency.
- Delegated work to staff, setting priorities and goals.
- Monitored and analyzed service metrics to identify trends and areas for improvement.
- Resolved customer complaints quickly and effectively.
- Addressed customer questions and concerns regarding products and services.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
SUPERVISOR/TEAM LEAD
Dorney Park And WildWater Kingdom
Allentown, PA
05.2013 - 09.2024
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Monitored employee productivity to provide constructive feedback and coaching.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assessed company operations for compliance with safety standards.
CREW MEMBER
Five Guys Burger and Fries
Allentown, PA
09.2021 - 05.2023
- Delivering exceptional customer service exemplifies an establishment's commitment to fostering robust client relations
- I am tasked with the responsibility of maintaining a pristine and secure edifice, ensuring the provision of delectable sustenance to our esteemed patrons
- One Must embark upon the noble endeavor of expertly executing the culinary art of grilling and frying, ensuring the utmost precision and finesse in crafting delectable burgers and perfectly crisped fries
- Touted to work with others and work as business needs fit
CREW MEMBER
Mcdonalds
Allentown, PA
11.2016 - 01.2022
- Prevented service delays by effectively using slow periods to get ahead of routine tasks such as restocking supplies
- Kept work area organized and clutter-free
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets
- Completed assigned tasks with little or no supervision
- Maintained good working relationship with co-workers and management
- Followed established guidelines and procedures
- Carried out high-quality work with little oversight
- Made sure to complete the closing producers before shift end
- Actively engaged in the multifaceted realm of food service
- Specifically occupying the dual role of a drive-thru attendant and a back-of-house operative, responsible for the culinary domain and dishwashing duties
Education
HIGH SCHOOL DIPLOMA - BUSINESS
William Allen High School
Allentown, PA06.2014
Skills
- Group leadership
- Good Attendance
- Training and development
- Servsafe Certificate
- Team collaboration and leadership
- Positive attitude
- FLUENT IN English and Spanish
- Culture development
Timeline
Service Manager
Honeygrow
11.2024 - Current
CREW MEMBER
Five Guys Burger and Fries
09.2021 - 05.2023
CREW MEMBER
Mcdonalds
11.2016 - 01.2022
SUPERVISOR/TEAM LEAD
Dorney Park And WildWater Kingdom
05.2013 - 09.2024
HIGH SCHOOL DIPLOMA - BUSINESS
William Allen High School