Jonathan Esquivel
Waukegan,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hardworking Automotive Technician with 3 years of experience in field. Positive and upbeat individual with enthusiasm for work and understanding of good customer service. Motivated to go above and beyond job requirements to satisfy customer needs, help team and meet business objectives.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Curion
11.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Developed recruiting strategies to identify qualified candidates and build network.
Warehouse Associate
Medline Industries
01.2022 - 11.2022
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
Certified Automotive Technician
Hyundai Racine
03.2021 - 12.2021
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Automotive Lube Technician
Anastos Motors
06.2020 - 03.2021
- Kept shop areas neat, clean, and free of safety hazards.
- Checked fluids, tires, brakes, and other systems as part of multi -point inspection.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
Tire and Battery Technician
Sam's, Sam's Club
10.2019 - 06.2020
- Repaired and replaced worn and damaged components.
- Read and followed technical documentation to complete accurate repairs.
- Investigated customer complaints to identify cause of malfunctions.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
Tire and Lube Technician
Quick Lane Tire and Auto
09.2018 - 10.2019
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Kept shop areas neat, clean, and free of safety hazards.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Education
High school diploma -
Waukegan High School
Waukegan, IL05.2018
Skills
- Strong Analytical and Problem-Solving Skills
- Microsoft Outlook
- Time Management
- Inspect Vehicles
- Install New Parts
- Spanish Fluency
- Repairing
- Picking and Processing
- Prepare Orders
- Shipping and Receiving
- Equipment Maintenance
bilingual
Fluent in speaking and writing Spanish.
Timeline
Customer Service Representative
Curion
11.2022 - Current
Warehouse Associate
Medline Industries
01.2022 - 11.2022
Certified Automotive Technician
Hyundai Racine
03.2021 - 12.2021
Automotive Lube Technician
Anastos Motors
06.2020 - 03.2021
Tire and Battery Technician
Sam's, Sam's Club
10.2019 - 06.2020
Tire and Lube Technician
Quick Lane Tire and Auto
09.2018 - 10.2019
High school diploma -
Waukegan High School
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