Jonathan Esquivel
Waukegan,IL
Summary
Proven track record in enhancing customer loyalty and streamlining operations, evidenced by my role at Hyundai where I leveraged problem-solving abilities and forklift operation skills. Achieved significant improvements in efficiency and customer satisfaction by focusing on critical thinking and active listening, demonstrating a strong capacity for both technical and interpersonal excellence.
Safety-oriented Forklift Operator knowledgeable about proper handling of heavy machinery, pallet jacks, cherry pickers and forklifts. Works well independently and as part of team. Excellent interpersonal communication skills.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Horizon
2022.12 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Warehouse Associate
Medline
2022.01 - 2022.11
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Consistently lifted materials weighing as much as 50 pounds.
Hyundai Technician
Hyundai
2021.03 - 2022.01
- Helped improve overall shop efficiency by suggesting workflow improvements based on practical experience.
- Maintained a high standard of workmanship by adhering to Hyundai''s specifications and guidelines.
- Collaborated effectively with fellow technicians to complete complex repairs efficiently.
Automotive Lube Tech
Anastos Motors Auto Center
2020.06 - 2021.03
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Performed thorough vehicle inspections to identify potential problems before they escalated into costly repairs.
- Improved customer satisfaction by providing efficient and accurate automotive maintenance services.
- Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
Education
High School Diploma -
Waukegan High School
Waukegan, IL06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Forklift Operation
- Shipping and receiving
- Warehouse Operations
- Call center experience
Timeline
Customer Service Representative
Horizon
2022.12 - Current
Warehouse Associate
Medline
2022.01 - 2022.11
Hyundai Technician
Hyundai
2021.03 - 2022.01
Automotive Lube Tech
Anastos Motors Auto Center
2020.06 - 2021.03
High School Diploma -
Waukegan High School
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