JONATHAN EVINA
Grandview Golf Course
Traverse City
1
Language
1
Certification
9
years of professional experience
Results-driven Sales and Operations Professional with expertise in building customer relationships, managing leads, and utilizing CRM systems. Skilled in identifying customer needs and resolving issues in fast-paced environments. Demonstrates effective communication and hands-on leadership, ensuring adaptability and responsiveness to changing circumstances.
Work History
Kitchen Manager
1 Year- Managed daily food operations for golf outings, events, and regular service to ensure seamless service delivery.
- Coordinated employee schedules, inventory management, ordering, and daily priorities to maintain operational efficiency.
- Coordinate employees, scheduling, inventory, ordering, and daily priorities.
- Developed menus and coordinated fast-paced operations to meet customer expectations and enhance dining experiences.
Manager
1 Year 9 Months- Oversaw daily operations, employee performance, customer service, inventory management, ordering processes, and vendor relationships to ensure seamless business function.
- Addressed customer concerns and fostered strong customer relationships to enhance satisfaction and loyalty.
- Trained and supported employees while balancing competing priorities to promote effective team collaboration.
- Resolved customer concerns and maintained strong customer relationships.
Manager
11 Months- Managed daily operations, ensuring efficient and professional customer service delivery.
- Assisted customers with shipping, printing, and document services to meet business needs.
- Handled customer documents and notarizations with accuracy and confidentiality.
- Managed inventory and administrative responsibilities.
- Supported employees and resolved customer issues to maintain service quality in a fast-paced environment.
Marketing Manager
5 Months- Led lead-generation activities, engaging directly with prospective customers to drive interest.
- Executed outbound calls and canvassing efforts to uncover new business opportunities.
- Conducted outbound calls and canvassing to generate new business opportunities.
- Used CRM systems to organize leads and customer information.
- Oversaw multiple customer interactions and managed leads throughout the sales process.
General Laborer
4 Years- Delivered customer service and supported sales in retail, furniture, delivery, warehouse, and food-service operations, enhancing customer satisfaction.
- Provided customer service and supported sales across retail, furniture, delivery, warehouse, and food-service operations.
- Coordinated inventory management, deliveries, and warehouse operations to ensure efficient workflow.
- Adjusted roles based on evolving business requirements.
Education
High School Diploma
Skills
Operations Management
Customer Service
Sales & Lead Generation
CRM Systems
Customer relationship management
Team Leadership
Training
Logistics
Time Management
Administrative Support
Microsoft Office
Problem Solving
Certification
Certified Notary Public | 2023–2029, ServSafe Certified | 2024–2029
Languages
English
Timeline
Kitchen Manager
Grandview Golf Course
10.2025 - CurrentRead More
Manager
Manistee Lake Pizzeria & Bakery
03.2024 - 12.2025Read More
Manager
The UPS Store
05.2023 - 04.2024Read More
Marketing Manager
Midwest Exteriors LLC
12.2022 - 05.2023Read More
General Laborer
Woodland Creek Furniture / Woodland Sweets
01.2018 - 01.2022Read More
Kalkaska High School
High School Diploma
Read More
Personal Information
Driving License: Michigan Driver’s License