Jonathan Fajardo
Woodland Hills,CA
Summary
Accomplished Claims Specialist at Fleet Response, adept in claims processing and customer service. Enhanced efficiency by streamlining workflows, improving claim resolution speed. Proficient in Microsoft Office, with strong attention to detail and exceptional verbal communication skills. Proven ability to manage high volumes of claims while maintaining client satisfaction and compliance.
Overview
2027
2027
years of professional experience
Work History
Claims Specialist
Fleet Response
Woodland Hills, CA
2019 - Current
- Managed claims processing and documentation to ensure compliance with company policies and state regulations.
- Reviewed and analyzed claim submissions for accuracy, identifying discrepancies and resolving issues promptly.
- Communicated effectively with clients, insurers, and internal teams to facilitate timely claim resolutions.
- Utilized claims management software to track progress and maintain detailed records of all transactions.
- Assisted in training new team members on claims procedures and system navigation for enhanced performance.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Managed a support inbox for the first two years in the position ensuring all documents were uploaded into the claims system and replying to customers, clients and body shops regarding claim updates and documentation.
- Ensured support inbox was kept up to date and not fallen behind.
Data Entry Clerk
Paragon Subrogation Services
Chatsworth, CA
10.2019 - 06.2021
- Entered high volumes of data accurately into internal databases.
- Reviewed documents for completeness and accuracy prior to entry.
- Assisted in maintaining organization of electronic files and records.
- Adapted quickly to new software applications for data management.
Education
High School Diploma -
Canoga Park High School
Canoga Park, CA06.2019
Skills
- Claims
- Claims processing
- Claims investigation
- Verbal communication
- Microsoft office
- Time management
- Customer service
- Organizing and prioritizing work
- Attention to detail
- Teamwork and collaboration
- Documentation skills
- Information verification
- Data entry
- Small claims payouts
- Data entry software
- Task prioritization
Accomplishments
Employee of the Month awarded
Languages
English
Full Professional
Spanish
Native or Bilingual
Italian
Limited Working
Timeline
Data Entry Clerk
Paragon Subrogation Services
10.2019 - 06.2021
Claims Specialist
Fleet Response
2019 - Current
High School Diploma -
Canoga Park High School