Jonathan Falconer
Springfield,MO
Summary
Detail-oriented and adaptable amateur baker with 5 years of experience in customer service/hospitality, looking to grow professionally in both the retail and cafe/baking industry. I am independently motivated and have a strong dedication to providing quality and exemplary work. Highly skilled in creating welcoming spaces for customers and forming personal and practical connections with them to provide exceptional service.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sight & Sound Theatres
06.2023 - 07.2025
- Booking guest reservations in person and over phone.
- Assisting guests with general inquiries.
- Interacting with, and directing guests in a calm and timely manner during fast-paced show load-ins.
- Printing and organizing theatre tickets.
- Handling and counting cash.
- Following company procedure to clean box office.
- Working in unity with members of Customer Relations team.
- Serving guests and coworkers by living out Sight & Sound's core values of character, commitment, and competence.
- Achieved best call metrics of any new hire.
- Entrusted by supervisors to be shadowed by new hires during their training.
Songwriter
Regular Baptist Press
12.2023 - 12.2023
- Composer and lyricist of "I Will Follow Your Example," published in 2024 children's VBS curriculum WildLIVE!
Contract Vocalist
Trinity Presbyterian Church
05.2023 - 08.2023
- Tenor vocalist contracted on an as-needed basis for religious choral services.
- Attending weekly rehearsals.
- Learning and performing music within one week's time.
Customer Service Associate/Photo Technician
Walgreens
06.2021 - 05.2023
- Handling cash and making change using POS register.
- Assisting customers in a welcoming and friendly manner.
- Answering telephone calls and directing/transferring customers to appropriate resources.
- Producing and handling customer photo lab orders.
- Accepting and receiving incoming or outgoing FedEx packages
- Maintaining accurate record of product inventory
- Stocking and facing store shelves.
Summer Maintenance Worker
Southfork Neighborhood Pool
05.2019 - 06.2022
- Maintaining appropriate water levels and sanitary restrooms
- Conducted quality checks.
- Assisted in the day-to-day operation of the pool area.
- Addressed customer concerns and needs.
In-Cabin Counselor/Nature Counselor
Camp War Eagle
06.2020 - 07.2020
- Supervising daily activities ensuring safety and engagement of campers.
- Giving direction and oversight for camper activities.
- Teaching basic outdoor safety skills and proper handling of camp pets.
- Activities cancelled due to COVID-19 pandemic.
Line Cook
Steak N' Shake
05.2017 - 08.2017
- Producing frozen desserts in a fast-paced environment according to company recipes and standards.
- Maintaining a clean food-safe work space.
- Re-stocking ingredients
- Communicating with and assisting teammates.
Education
Bachelor of Arts - Music
Evangel University
Springfield, MO05-2023
High School Diploma -
Kickapoo High School
Springfield, MO05-2019
Skills
- Customer service
- Active listening
- De-escalation
- Attention to detail
- Phone etiquette
- Secure payment handling skills
- Math
- Microsoft Word and Powerpoint
- Basic proficiency with ProTools and Reason DAW software
- Baking
Languages
English
Native or Bilingual
French
Elementary
Spanish
Elementary
Interests
- Avid Reader
- Historical research of Springfield and surrounding community
- Composition and arranging of musical works- instrumental and vocal
- Creative writing
- Pen pal writing- US and international
- Vintage technology
- Hiking and nature trails
- Stage acting
- Ballroom dancing
- Pickleball
- Bowling
- Retro gaming
Timeline
Songwriter
Regular Baptist Press
12.2023 - 12.2023
Customer Service Representative
Sight & Sound Theatres
06.2023 - 07.2025
Contract Vocalist
Trinity Presbyterian Church
05.2023 - 08.2023
Customer Service Associate/Photo Technician
Walgreens
06.2021 - 05.2023
In-Cabin Counselor/Nature Counselor
Camp War Eagle
06.2020 - 07.2020
Summer Maintenance Worker
Southfork Neighborhood Pool
05.2019 - 06.2022
Line Cook
Steak N' Shake
05.2017 - 08.2017
Bachelor of Arts - Music
Evangel University
High School Diploma -
Kickapoo High School
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