Jonathan Firpo
Greencastle,PA
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
5
5
years of professional experience
Work History
Operations Manager
Fed Ex Ground
Hagerstown, MD
12.2022 - Current
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Developed key performance indicators to measure effectiveness of operational processes.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Collaborated with team leaders on quality audits.
- Motivated and evaluated personnel for performance improvement and goal achievement.
Package Handler Trainer
FedEx:Ground
Hagerstown, MD
10.2021 - 12.2022
- Conducted orientation sessions for new package handlers to ensure they were aware of safety protocols and procedures.
- Resolved disputes between employees related to job duties or responsibilities according to established guidelines.
- Organized and maintained records of training activities and materials.
- Maintained a safe work environment by enforcing applicable laws, rules, regulations; monitored employee behavior; investigated accidents, incidents; conducted safety audits, inspections; identified potential hazards.
- Collaborated with supervisors to evaluate the effectiveness of training programs and suggest changes as necessary.
- Tracked progress of each trainee throughout the course by conducting periodic evaluations.
Package Handler
FedEx:Ground
Hagerstown, MD
07.2020 - 10.2021
- Maintained a clean work environment by removing debris from the loading dock area.
- Inspected packages for damages or defects and recorded any issues found.
- Resolved conveyor system issues by clearing jams and blockages.
- Assisted with loading and unloading of irregularly shaped or oversized packages manually.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Crew Member
Wendy's
Hagerstown, MD
06.2019 - 07.2020
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Took orders at the drive thru in a timely and efficient manner.
- Cooked patty's on the grill, made sandwiches, and cooked fries and nuggets.
- Packaged menu items into bags or trays and placed drink orders into carriers.
Retail Worker
Khols
Hagerstown, MD
11.2019 - 01.2020
- Greeted customers and provided exceptional customer service.
- Operated cash register to process payments from customers accurately and efficiently.
- Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
Education
High School Diploma -
Greencastle Senior High School
Greencastle, PA05-2020
Some College (No Degree) - Exercise Science
Shippensburg University of Pennsylvania
Shippensburg, PASkills
- Operational Efficiency
- Organized
- Communication
- Problem Solving
- Time management
- Leadership
- Adaptability
- Performance monitoring
- Staff Development
- Business Development
Languages
English
Professional
Affiliations
- Playing basketball
- Independent business Owner
- Weight training at the gym
Timeline
Operations Manager
Fed Ex Ground
12.2022 - Current
Package Handler Trainer
FedEx:Ground
10.2021 - 12.2022
Package Handler
FedEx:Ground
07.2020 - 10.2021
Retail Worker
Khols
11.2019 - 01.2020
Crew Member
Wendy's
06.2019 - 07.2020
High School Diploma -
Greencastle Senior High School
Some College (No Degree) - Exercise Science
Shippensburg University of Pennsylvania