Jonathan Fisher

Netlink Computers

04.2014 - Current

Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
Provisioned new software and hardware for use, following established security policies.
Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
Worked with users to determine areas of technology in need of improved usability.
Maintained a high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
Maintained rigorous compliance with industry standards by conducting regular security assessments and updates.
Installed and configured network printers and other peripheral devices.
Diagnosed and executed resolution for network and server issues.
Performed network security design and integration duties.
Devised scripts and automation tools to improve system efficiency.

Summary