Jonathan Foster
Montgomery,IL
Summary
Results-driven Senior Technician with proven success in customer support and troubleshooting. Expertise in system installations, safety awareness, and quality control. Committed to enhancing team performance and customer satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Technician
Comcast
12.2015 - Current
- Led troubleshooting efforts to resolve complex technical issues for residential and commercial customers.
- Mentored junior technicians, enhancing team performance and knowledge sharing.
- Developed and implemented improved installation procedures, increasing efficiency and customer satisfaction.
- Managed inventory and equipment maintenance, ensuring optimal operational readiness at all times.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
Team Leader
Walgreens
01.2006 - 12.2015
- Led team to enhance customer service and operational efficiency.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Trained and mentored staff on company policies, procedures, and best practices.
- Implemented scheduling strategies to optimize workforce productivity during peak hours.
- Led employee relations through effective communication, coaching, training, and development.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
Education
High School Diploma -
Rich East Highschool
Park Forest, IL05.2008
Skills
- Epon Certified
- Xfinity Home Cerified
- Troubleshooting skills
- System installations
- Hand and power tools
- Multitasking and organization
- Works Well Under Pressure
- Customer service
- Workload management
Certification
- Certified Xfinity Home Technician, Comcast - 5 Years
- Epon Training - 6 months
Timeline
Senior Technician
Comcast
12.2015 - Current
Team Leader
Walgreens
01.2006 - 12.2015
High School Diploma -
Rich East Highschool
Tech Of The Month
I have received the 'Tech of the Month' award multiple times. This honor is awarded to the technician who demonstrates the best overall metrics within each bi-monthly period.