Joseph Benstead

• Developed training documentation for EPON 2-Box.
• Led EPON 2-Box training and deployment for West Division technicians and partners.
• MWR lead for CB EPON deployments.
• Led Technical Operations for RFOG to EPON migration.
• Managed Wi-Fi solutions
• Spearheaded Wi-Fi Ready initiatives including Greenfield and Brownfield deployments.
• Managed Wi-Fi solutions.
• Oversaw sensitive property installations, ensuring high-quality service delivery.
• Provided technical assistance and served as SME for troubleshooting.

• Comm Tech 2: Installed and repaired cable, high-speed internet, and home phone services in Houston, TX.
• Comm Tech 3 (Sept 2010): Continued installation and repair duties; assisted lead tech with escalations and new technician training.
• Comm Tech 4 (April 2014): Promoted to Xfinity Home Security Technician; obtained Texas State Security License; specialized in Trim-Out installations and trained peers.
• Advanced Services Technician (February 2020): Transferred to Denver, CO airport office; maintained previous responsibilities.
• Lead Xfinity Home Technician (January 2021): Led Northern Colorado Xfinity Home Team; developed training and presented at quarterly meetings; managed various projects including Smart Communities initiatives.

Consistently demonstrated high performance and leadership capabilities, helping colleagues achieve their goals.

• Assistant Branch Manager: Oversaw daily operations, including fleet management, vehicle damage, and payroll. Conducted marketing activities to retain and attract customers.
• Branch Manager: Managed three rental locations in Houston, TX. Responsibilities included supervising employees across all branches, handling expenses such as payroll and supplies, and providing mentorship to Assistant Managers aspiring to advance to Branch Manager roles.