anthony coffman
Puyallup
Summary
Dynamic professional with extensive experience at Comcast, excelling in customer service and technical training. Proven ability to enhance operational efficiency through meticulous attention to detail and effective multitasking. Skilled in home security and Epon installations, fostering teamwork and optimizing service workflows to elevate customer satisfaction.
Overview
19
19
years of professional experience
Work History
Senior Residential Technician/ Advanced Services
Comcast
Puyallup
08.2019 - Current
- Investigated and rectified residential service challenges to support customer satisfaction initiatives.
- Implemented installation and configuration of home networking equipment to improve connectivity and efficiency.
- Fostered teamwork across diverse departments to improve efficiency in epon and home security installation procedures.
- Delivered comprehensive training to new technicians to enhance proficiency in Epon and home security troubleshooting.
- Led initiatives to complete network core fundamentals. Partnered with mentor to diagnose and rectify network challenges, enhancing overall system performance.
Order Clerk
Fred Meyer
University Place
04.2007 - 07.2019
- Executed processing and fulfillment of customer orders with precision and efficiency.
- Oversaw inventory management to guarantee product availability for sales
- Optimized order entry systems by implementing best practices to enhance operational efficiency.
- Facilitated training sessions for new team members on order processing procedures and company standards.
- Evaluated sales data to forecast demand trends and optimize inventory management.
Assistant Manager
Shur Kleen Car Wash
Lakewood, WA
08.2007 - 04.2014
- Oversaw daily operations to guarantee exceptional service quality.
- Facilitated training and mentorship for staff on best practices and operational procedures.
- Designed and implemented training materials to elevate employee performance.
- Executed process enhancements that streamlined customer service operations.
- Oversaw inventory management to ensure sufficient supplies for seamless daily operations.
- Oversaw daily operations to ensure adherence to performance quality and service standards.
- Ensured cleanliness, safety, and organization of store environment to elevate customer experience.
- Cultivated strong working relationships with staff to enhance team collaboration.
- Oversaw cash intake and deposit record management to enhance accuracy and minimize discrepancies.
- Managed daily cash reconciliation processes to ensure precise financial reporting.
- Enhanced customer satisfaction through proactive complaint resolution.
Education
High School Diploma -
Clover Park High School
Lakewood, WA06-2001
Skills
Customer service
Attention to detail
Multitasking and organization
deadline oriented
Works well under pressure
home security installations and training
Epon/SFU installations and training
Osha compliant
Timeline
Senior Residential Technician/ Advanced Services
Comcast
08.2019 - Current
Assistant Manager
Shur Kleen Car Wash
08.2007 - 04.2014
Order Clerk
Fred Meyer
04.2007 - 07.2019
High School Diploma -
Clover Park High School