Jonathan Fowler
Orlando,FL
Summary
Humble Front Office Supervisor with 3 years of experience and comprehensive understanding of leading through example. Successful at calmly multitasking during high-demand situations and streamlining processes without steamrolling functionality. Being a reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanor and attitude. Offering outstanding verbal communication, writing and time management skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
AC Hotel By Marriott
03.2023 - Current
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Dispersed petty cash to employees and collected and managed receipts.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Baggage Service Agent
American Airlines
09.2022 - 03.2023
- Providing immediate assistance to customers whose baggage is mishandled by airline
- Protecting customers' baggage from loss, theft, and damage by handling them properly
- Responding politely to passenger complaints regarding loss baggage due to cargo
- Cooperating with other airlines to ensure transportation of baggage outside the country.
Front Office Supervisor
Lake Nona Wave Hotel
05.2020 - 09.2022
- Collaborate with fellow team members and management to ensure guests' needs are being met
- Create memorable guest experiences by anticipating guests' needs and building guest loyalty
- Ensure job duties are done in an efficient and accurate way while being in a fast-paced environment.
Opening Living Room (Front Office) Host
Lake Nona Wave Hotel
11.2021 - 05.2020
- Participated in pre-opening activities including team building and engagement with the local community
- Assist guests with the check in and out processes via HMS PMS
- Inform guests about hotel amenities and services offered throughout the hotel and local area.
Shift Manager
Taco Bell
11.2020 - 11.2021
- Trained multiple new employees on how to prepare food, proper timing of food orders, and company policies and procedures
- Took inventory on a weekly basis to ensure proper food and supply stock
- Counted and deposited cash registers on a nightly basis
- Managed Crew Member hours and shift out times based on restaurant needs
- Completed daily management checklist which included proper company procedures.
Crew Member
Taco Bell
06.2019 - 11.2020
- Memorized food and beverage orders and delivered them in a timely and efficient manner
- Greeted customers demonstrating excellent customer service and communication skills
- Prepared food items to company standards while taking proper proportions into consideration
- Handled drive-through orders, took payments, and ensured all machines were operating properly.
Education
Lake Nona High School
Orlando, FL05.2022
Skills
- HMS PMS
- Alice
- Salto
- Hotel Information
- Staff Supervision
Certification
- CPR Certified
Timeline
Front Office Supervisor
AC Hotel By Marriott
03.2023 - Current
Baggage Service Agent
American Airlines
09.2022 - 03.2023
Opening Living Room (Front Office) Host
Lake Nona Wave Hotel
11.2021 - 05.2020
Shift Manager
Taco Bell
11.2020 - 11.2021
Front Office Supervisor
Lake Nona Wave Hotel
05.2020 - 09.2022
Crew Member
Taco Bell
06.2019 - 11.2020
Lake Nona High School
- CPR Certified
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