Jonathan Frezza
Henderson,NV
Summary
Dynamic Operations Manager with a proven track record at CVS Pharmacy, excelling in inventory management and customer service. Demonstrated leadership in training staff and optimizing store conditions, enhancing operational efficiency. Strong problem-solving skills and a high work ethic drive successful project execution and asset protection initiatives.
Overview
11
11
years of professional experience
Work History
Operations Manager
CVS Pharmacy
Las Vegas, NV
08.2022 - Current
- Handled majority of the physically demanding tasks including breaking down and sorting truck delivery , stocking of all the bulk merchandise, stockroom management and facility management .
- Involved in data analysis such as customer service assessments , inventory management , product/price accuracy and sales tracking.
- Lead on customer service engagements which involved survey analysis, customer metric scores, customer escalations and resolutions, store conditions and membership accuracy.
- Dealt in staff training as far as POS transactions , money handling, inventory operations , facility management and equipment handling.
- Involved in most projects anywhere from store optimizations and conditions to merchandizing and promotions.
- Lead on asset protection consisting of pilferage reports, inventory tracking an accuracy, theft reporting and product protection.
- Financial responsibilities included nightly cash deposit drops , armored truck exchanges, SCO monthly audits, weekly change orders and safe integrity.
- Janitorial duties consisting of bathroom nightly cleanings, back room and store supply organization , store front compliance, trash disposal and hazard handling.
- Heavily involved in inventory management keeping track of price accuracy , warehouse returns , product withdrawals , inventory counts an product integrity such as expirations and damages.
Kennel Technician Supervisor
Club K-9 Doggy Daycare
Las Vegas, NV
05.2019 - 09.2020
- Supervised daily operations of kennel facilities, ensuring optimal animal care and safety standards.
- Trained and mentored staff on best practices for animal handling and hygiene protocols.
- Developed schedules for team members to align with peak operational demands and staffing needs.
- Implemented process improvements that enhanced efficiency in animal care routines and maintenance tasks.
Tent Installer
Quality Rentals
Pawtucket, RI
08.2015 - 01.2018
- Assembled and disassembled tents efficiently for various events.
- Maintained inventory of equipment and supplies to ensure readiness for installations.
- Adhered to safety protocols during setup and breakdown of tent structures.
- Collaborated with team members to execute event setups within tight deadlines.
Education
High School Diploma -
Attleboro High School
Attleboro, MASkills
Problem-solving
Team leadership
Operations management
Customer service
High work ethic
Ability to multitask
Timeline
Operations Manager
CVS Pharmacy
08.2022 - Current
Kennel Technician Supervisor
Club K-9 Doggy Daycare
05.2019 - 09.2020
Tent Installer
Quality Rentals
08.2015 - 01.2018
High School Diploma -
Attleboro High School